June 2020 - last edited October 2021 by EA_Lanna
I have a problem since June 3, 2020 which was that a familiar (young man does not know about technology) downloaded a pirated PS2 game, brought me a virus which started to put in a lot of random data from credit cards, filled with these false data in steam, battlenet, origin, epic and in my explorer (opera)
I spent all day resetting and cleaning the HDD and SSD
As expected, I was banned from all the accounts mentioned above and entered 4 cases on June 4, all with a response AND SOLUTION of no more than 3-5 days to the exception of EA that I still wait for one, I have 700 hours in Apex Legends and that includes the lost time of the battle pass, the treasurers and today's event "Lost Treasures"
Which I do not want to receive in response something like "We are not to blame because a virus has * your account" when I am waiting for more than what is proposed it is already the 13th and I hope to have help soon
and by the way The only thing that comes in the mail every day at 5am are "duplicate case" bots
(CM: Edited to update thread title. Please match the title to the opening post and keep it within the forum rules!)
Solved! Go to Solution.
June 2020
You will need to speak to our Terms of Service team in relation to any ban @BadLand669.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
June 2020
You will need to speak to our Terms of Service team in relation to any ban @BadLand669.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
June 2020
June 2020
June 2020
Hey @BadLand669 I understand that you are frustrated but when posting on AHQ please do so in a polite and constructive manner, don't spam multiple messages and please do not post in all CAPS.
I took a look at your case, the best thing to do is to give the team time to respond to your appeal.
Darko
January 2021
yea I had an old ea account under extroman that was hacked and i gave them all the info even made new accounts but still no connection to my Xbox to ea account like I get gifted a game so can play with friends and no nothing they suck need some redemption
January 2021
Hey @Duziky for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
October 2021
October 2021
Hey @marzman101 when posting on AHQ please do so in a polite and constructive manner.
If our team advised you that an email was sent then this would be the case, I'd recommend checking your email for it.
Darko