Already bought the sims 4 base game but it disappeared

[Peanut27Noble04]

Ok, I have a question,

Somehow my sims 4 has completely disappeared from my origin game library when I had purchased it a while back and have been using it frequently since then with no issues like this.

I was thinking this has something to do with the sims 4 legacy situation so I went to update it to that but it is making me rebuy sims first. 

Please help me figure out what is going on I am very confused.

If you have any more questions please feel free to ask. 

[Peanut27Noble04]

this is what shows up, that black box is what I see instead of sims 4

[EA_Darko]

That's an odd one @Peanut27Noble04 let's try clearing the Origin Cache to see if it helps.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[Peanut27Noble04]

@EA_Darko thanks for replying but will this also work on a mac?

[Peanut27Noble04]

Just an update I just restarted my computer and now I can open sims through applications but it still won't show up in my game library 

[puzzlezaddict]

@Peanut27Noble04  Try running the Origin reset tool for Macs:

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If that doesn't help, let me know what version of macOS your computer runs.