June 2016
I am trying to download sims 4 from a disk to my laptop. However, the origin continues to say i am offline and does not allow me to go online even though i have a strong internet connction inhibiting the programme from downloading, please help ?
Solved! Go to Solution.
June 2016
Ensure that your Firewall and/or Antivirus are not blocking the connection.The easiest way would be adding an exception for the Origin Client.
You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-wi
You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-yo
Run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2
NOTE Use your serial key or product code to create a digital copy of your game https://help.ea.com/en/article/redeem-your-serial-code-in-origin/
June 2016
Ensure that your Firewall and/or Antivirus are not blocking the connection.The easiest way would be adding an exception for the Origin Client.
You need to do this add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-wi
You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-yo
Run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2
NOTE Use your serial key or product code to create a digital copy of your game https://help.ea.com/en/article/redeem-your-serial-code-in-origin/