Activated game not appearing in library

by CoOkieeeLoVer
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Activated game not appearing in library

★★ Novice

Just bought Dragon Age origins externally and activated the key in Origin. Said that it was successfully activated but not appearing in library. When I go into the store, it says it is purchased already. No filters active. Have restart computer and origin. See attachments

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Accepted Solution

Re: Activated game not appearing in library

Community Manager (retired)

@COopskieeeLoVer 

 

In this situation could you please contact our live support at EA Help? Our game advisers will be able to thoroughly check your account Standard smile

 

To create a new case, follow the instructions from this article: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

/Ataashi

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Message 4 of 4 (294 Views)

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Re: Activated game not appearing in library

Community Manager (retired)

Hey @COopskieeeLoVer 

 

Could you please try out the steps listed in this article: https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/ ?

 

Let us know if that helped and the game appeared in your library Fingers crossed

 

/Ataashi

Message 2 of 4 (334 Views)

Re: Activated game not appearing in library

★★ Novice

Hi, I have tried the solutions and my game library is still missing Dragon Age.

Message 3 of 4 (297 Views)

Re: Activated game not appearing in library

Community Manager (retired)

@COopskieeeLoVer 

 

In this situation could you please contact our live support at EA Help? Our game advisers will be able to thoroughly check your account Standard smile

 

To create a new case, follow the instructions from this article: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

/Ataashi

Message 4 of 4 (295 Views)