Accountdisputes@EA.com response time

[Chronovore1]

Late last year my Origin account was hacked and someone from overseas purchased FIFA on my account plus a bunch of add-ons.  I was able to clear everything up with the very helpful customer service folks, secure my account, and get a refund, but a few weeks later I found out my account was suspended.  I sent in a request to accountdisputes@ea.com over a month ago and haven't heard anything back at all, not even a confirmation that the email was received.  The website says to expect 72 hours for turn around time.  What is the normal turn around time?  What is my recourse in this situation?

[EA_Kristi]

You should have received a reply by now from the Account Disputes team. But at this time please contact an Advisor via live chat or phone and they should be able to resolve this for you now:

1. Click on the following link: http://help.ea.com/
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.