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Account recovery

by jason0839
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Account recovery
★★★ Newbie
jason0839

January 2020

Hi my xbox account is connected the wrong email and I can't sign into it. How do I disconnect the account to add my current account to it?

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Re: Account recovery

[ Edited ]
Community Manager (retired)
Community Manager (retired)
EA_Arrenai

January 2020 - last edited January 2020

Hey there, @jason0839.

 

There may be some options available to you based on the situations with one or both accounts. Please check out the article below, and then contact EA Help to see what options may be best for you:

 

Information about persona transfers

 

I hope that helps!

 

Arrenai Cat

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Was your issue resolved by a great post?  Accept as Solution

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Re: Account recovery

[ Edited ]
Community Manager (retired)
Community Manager (retired)
EA_Arrenai

January 2020 - last edited January 2020

Hey there, @jason0839.

 

There may be some options available to you based on the situations with one or both accounts. Please check out the article below, and then contact EA Help to see what options may be best for you:

 

Information about persona transfers

 

I hope that helps!

 

Arrenai Cat

Did you receive an awesome, helpful response? Thumbs up +XP!

Was your issue resolved by a great post?  Accept as Solution

ASK. ANSWER. LEVEL UP.

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