Re: Account disabled

by dalelewis931
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Original Post

Account disabled

★★ Novice

My account has been disabled on my Xbox so I can’t play any game off ea’s games or load up ea hub, I don’t know why my account has been disabled I’ve tried contacting them multiple times and still nothing. I can’t access the email they said they sent something too so I don’t know why my account been disabled. I’ve just been waiting and waiting and I don’t know what to do anymore 

Message 1 of 3 (204 Views)

Re: Account disabled

Community Manager

@dalelewis931 

 

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

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Message 2 of 3 (193 Views)

Re: Account disabled

★★ Novice

I can’t do that because it says I’ve broken the rules and asks me to do something different, I don’t know what rules I’ve broken.

Message 3 of 3 (188 Views)