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Account Verification mail not sent

by noviembree
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Account Verification mail not sent

[ Edited ]
★★ Novice

Hi all

 

When i try to use ea services via multiple ways ea asks for account verification and sends security code to my registered mail address but i cant reach the mails to verificate my account. (i assure you they arent in the junk folder)

 

I created a case about it. Case number is 50862742 and nobody reached me about the problem. 

 

So why i can get mails about created case and cant get mails about security codes. The sender is same the receiver's mail adress is same. 

 

(i cant change verification method via security Settings because it also needs security code before changing the settings. Its a dead end)

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Re: Account Verification mail not sent

Community Manager

Hey @noviembree if you are not receiving the verification codes then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 4 (245 Views)

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Re: Account Verification mail not sent

Community Manager

Hey @noviembree if you are not receiving the verification codes then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 4 (246 Views)
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Re: Account Verification mail not sent

★★ Newbie
@EA_Darko it cant be that we always need to call EA for simple things like changing the name or email address only because verification mails are not sent out.

this is an ongoing issues not for at least 7 years
Message 3 of 4 (144 Views)
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Re: Account Verification mail not sent

Community Manager

Hey @roofpony we are not able to assist with account-based issues on AHQ.

 

If you are not receiving verification emails then you would need to ensure that your email or device settings are not blocking it.


Darko

Message 4 of 4 (113 Views)
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