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Account Hacked?

by EccentricM
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Account Hacked?

★★ Newbie

Hi guys, this is my first post here, but for the very reason that I "did not" make this EA questions account. Someone else must have as to my surprise, I had an email alert that it was made yesterday. I also seem to randomly have a 1 month's access to EA Origin's sub, which I never purchased.

 

I have no bank details in my account or any payment methods, nor have I recieved charges to my knowledge which is good, so it's curious that I seem to have that Origin access, as if whoever access my account "gifted it"? Lol., unless they are using my account and someone elses bank details, though I can't see that any of my games have been tampered with so far.

 

I have changed all my passwords, several times, done virus scans on my PC, and this keeps happening, I keep getting alerts in my emails of someone logging in to my account, so at a loss at what to do here. I can only imagine it may be on EA's end.

 

 

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Re: Account Hacked?

Community Manager

@EccentricM 

 

You likely were gifted a free month or Origin Access:

 

https://help.ea.com/en-us/help/account/login-verification-and-origin-access

 

As you have Login Verification active, your account security is at a maximum.

 

If you suspect your account may have actually been hacked, you can check the following link for steps to take:

 

https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now

 

Thanks.

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Re: Account Hacked?

★★ Newbie

Yeah I make sure to do all that. I still sometimes get random log in alerts from "WEB" though, and I don't know what that's about.

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