Account Hacked

[Femalewoman]

My account JustMeCassie was hacked and has disappeared. I assume they changed the email linked to it because every time i try to reset my password, i receive no email. This is my alt account I'm posting this on. The only game I use that account for is Sims but I have spent a good chunk of money on it and don't want to lose it. I cant get into contact with anyone from origin to get this recovered.

I do have order confirmation emails and password change emails still in my account so I am hoping that will be able to get this done faster. 

Like I said, I cannot get in contact with anyone as of right now, any steps you guys recommend?

[EA_Darko · Accepted solution]

Hey @Femalewoman you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

Hey @Femalewoman you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko