Accidental Purchase

[deannadaisies]

I bought a Sims 4 expansion pack thinking that it was a downloadable link, but didn't realize that that actually isn't the game itself. I understand that this was 100% my error, but would like a refund since I have absolutely no use for it since I own the Sims 3.

Thanks

[EA_David · Accepted solution]

@deannadaisies Hey, sorry that this got missed before, the post has now been moved to the correct location. 

If you haven't done so already, reaching out to support is the way forward. 

http://help.ea.com/en/article/contact-ea-help/

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.

Thanks. 

[EA_David · Accepted solution]

@deannadaisies Hey, sorry that this got missed before, the post has now been moved to the correct location. 

If you haven't done so already, reaching out to support is the way forward. 

http://help.ea.com/en/article/contact-ea-help/

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.

Thanks. 

[EA_Nils]

@deannadaisies Hi,

You will need to contact an EA Advisor, they will be able to assist you: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Orders" as topic and "Request refund" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,

Nils