Re: 2 step

by Gwyndolium
Reply

Original Post

2 step

★ Novice

I can't reach my account because I had a 2 factor security problem. My country is not supported and I can't buy skype balance. I write to live chat but I have not answer there. What I do ? ( I live ın Turkey). My phone is lost my number lost what ı do ? I want talk about this problem on live chat or e-mail. Because my number is not acces on support.

Message 1 of 3 (167 Views)

Re: 2 step

★ Novice

I wait about 15 minutes. I haven't got any answer and I read (https://help.ea.com/en-us/help/account/origin-login-verification-information/) this but My problem doesn't solved.

Message 2 of 3 (163 Views)

Re: 2 step

★★ Pro

@ForUnexpected 

 

Seems multiple people have issues with connecting to live chat.

 

Try the following:

 

If EA Help or Chat doesn't load, then please check the following:

 

  • Disable ad blockers
  • Disable pop-up blockers
  • Disable no-script
  • Allow cookies on EA Help
  • Press F5 to refresh the page
  • Clear the browser cache
  • Try another browser
Message 3 of 3 (135 Views)