2 origin profiles?

[Kari1215]

I should have sim 3 games on my profile when I added in their codes, but it's only showing my recent downloaded ones (Sims 4). Not sure when this happened. I also lost my friendslist. Went to add them back, it is now showing that I'm on their list twice and the one they did have has my Sims 3 games. I am very confused at what is going on and I would like to have a profile that lists all my games and not what looks like 2 different accounts.

[EA_Kristi]

Please contact an Advisor via live chat or phone for assistance with this issue:

1. Click on the following link: http://help.ea.com/en/contact-us/
2. Make sure you are logged in (top right corner)
3. Type in the name of the affected game
4. Select 'Next' at the bottom right
5. Select your platform and then 'Next' again
6. Select topic from the drop down and type in a short description of your issue.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.