December 2016
I am having trouble contact the support centre for Ea/origin. I am from Australia and need to unlock/uninstall sims 4 and reinstall it to my account and take off my childs account. I didn't relise you cant buy online games from my childs account. I cant even make changes to his account. So I created a new Origin account and cant buy expansion packs unless I have the base game installed fist but the sims 4 game is on my childs account which I cant change. Well I tried to uninstall it but its still there and when I try to install it on my account its saying code already used. Please help so I can get expansion packs to this sims 4 game I purchased from a retail shop.
Belinda
Solved! Go to Solution.
December 2016
December 2016
@herbs2007 Hey, can you gift the expansions to the child account?
https://help.ea.com/en-nz/help/origin/origin/origin-gifting-issues-and-workarounds/
Hopefully this is enough to bypass the issue, but you mention not being able to reach out to support. How is it failing, or what problem are you having? Do you get an error message?
Thanks.
December 2016
December 2016
Is the other account in your friends list? If you click the little arrow on the buy button for the expansion, you'll see an option to gift. It'll bring you to a page which will gift your giftee options, hopefully the other account will be visible there.
As for contacting, was 1800 894823 the number you were contacting? If you do need to call, using a VOIP service might help save on call costs.
December 2016
December 2016
December 2016
December 2016
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November 2018