My Son is setup under a child account but I am wanting to change that so he access need for speed so I changed the birth date I have taken him off child status under my Family I have added him as adult under my account I have turned the Xbox off and on repeatedly still says unable to login due to not meet minimum requirements I need to find a way to fix this
The gamer tag used to play EA games is always linked to an EA Account. If you have not linked it, you will need to link it by following these steps : http://help.ea.com/in/article/linking-your-origin-account-with-your-psn-id-and-gamertag/
If it is already linked, see if he is able to play any other EA game online. If not, then this could be linked to the EA Account which has your gamer tag linked as under age or child.
In that case, you will need to contact EA Customer support by phone to get it resolved. You can try the live chat option, but chances are you will need to contact them via phone if that is the case.
In this case it will be best to contact EA Customer Support to get assistance. It would be helpful to have all your account information ready. You can contact them here :
If you are unable to sign in, you can choose the option Having trouble accessing your account? on the Sign In page.
Please note that selecting Manage My Account and then Account Security may not always give the option to contact Live Chat support.
You can get more information on contacting support by following this link : http://help.ea.com/in/article/contact-ea-help/
I hope this helps
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