Customer Service Phone Number

by CHEREPESL
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Original Post

Accepted Solution

Customer Service Phone Number

★★★ Newbie

Need to talk to somebody, no phone listed.  Charged my mothers account.

 

Message 1 of 16 (5,092 Views)

Accepted Solution

Re: Customer Service Phone Number

[ Edited ]
Community Manager

@CHEREPESL You can contact our live support at help.ea.com.

To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in

Finally, you can choose to receive a callback or begin a chat

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Message 2 of 16 (5,032 Views)

All Replies

Re: Customer Service Phone Number

[ Edited ]
Community Manager

@CHEREPESL You can contact our live support at help.ea.com.

To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in

Finally, you can choose to receive a callback or begin a chat

Darko.png
Message 2 of 16 (5,033 Views)

Re: Customer Service Phone Number

★★★ Newbie

cancel my account today

Message 3 of 16 (4,679 Views)

Re: Customer Service Phone Number

★★★ Newbie

cancel my account today CANCELED TODAY

Message 4 of 16 (4,678 Views)

Re: Customer Service Phone Number

[ Edited ]
★★★ Newbie

This is aceinthehole400 requesting a call back [admin edit] thank you

 

Please don't disclosure your personal information, like a phone number, on a public forum - EA_Ataashi

Message 5 of 16 (4,354 Views)

Re: Customer Service Phone Number

★★★ Newbie
just need to talk to some one ty
Message 6 of 16 (4,352 Views)

Re: Customer Service Phone Number

★★★ Newbie

ok was upset not thinking! ty

 

Message 7 of 16 (4,312 Views)

Re: Customer Service Phone Number

★★★ Newbie

I downloaded the sims 4 on my phone played it about a week and my sims disappeared. I tried to reinstall the game and lost everything. My major problem is I had just bought points! I spend $19.99 and 4.99 and don’t have the points. What do I do?

Message 8 of 16 (4,184 Views)

Re: Customer Service Phone Number

Community Manager

@elsvon1 

 

We'll need you to get in touch with an EA Advisor so they can pull up your account. If you did not sync up your game progress to Facebook/Google/Apple and uninstall the game, it will delete your content since the information will be stored to the device instead of the cloud servers.

Our Live-Support team will need you to provide receipts of those purchases. You can add the to the case number by clicking on the link below.

Click here to open up a case to an EA Advisor

 

How to provide a proof of purchase

https://help.ea.com/en-us/help/account/how-to-provide-proof-of-purchase/

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Message 9 of 16 (4,154 Views)

Re: Customer Service Phone Number

[ Edited ]
★ Novice

@EA_Darko I want to speak with a customer service rep either by email at [edit: email address removed] or by landline [Removed phone number - CM]

Message 10 of 16 (3,842 Views)