Problem with fullscreen

by Dauthikky
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Problem with fullscreen

★ Novice

If someone could help my i would be happy.

 

Here is the problem yesterday I was playing DAO without any problem in fullscreen, but I updated my windows 10 to the newest version ( i don't know if this was the problem ) and now when i try to run the game in fullscreen i get the error "failed to detect supported video card", but i can still play the game in the window mode.

 

I saw a lot of people with this problem and tried some the fix, like deactivating my Intel HD (in the BIOS) to see if the problem was with the game not choosing my VGA to run the game.

 

So the problem is i can't play in fullscreen and this is horrible. If i try to enter the game in the Window Mode and then latter try to put fullscreen inside the game, it crashes and exit the game.

 

I saw Mcsupersort saying that Windows 10 especially loves to muck with the video card power and usage settings, but i don't know how to change this, i tried to enter in my Nvidia control to see if i could find anything about this but without success.

 

Thanks.

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Accepted Solution

Re: Problem with fullscreen

Community Manager

@Dauthikky

 

Thanks for adding that. Some troubleshooting steps:

 

  • Repair game: right click and then Repair via Origin
  • Your BenQ RL2455 monitor and GPU are not at the same refresh rate. Try setting your GPU refresh rate to 60Hz via the nvidia control panel
  • Your system has been Bluescreening recently, run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
  • Try a clean boot before starting the game: http://support.microsoft.com/kb/929135

Let us know how you get on with these, thanks again.

barry.png

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Message 4 of 6 (2,022 Views)

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Re: Problem with fullscreen

Community Manager

@Dauthikky

 

Posting your Dxdiag report here will be very helpful, thanks.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

barry.png
Message 2 of 6 (1,658 Views)

Re: Problem with fullscreen

★ Novice

@EA_Barry

 

Here is the Dxdiag report.

Message 3 of 6 (1,652 Views)

Re: Problem with fullscreen

Community Manager

@Dauthikky

 

Thanks for adding that. Some troubleshooting steps:

 

  • Repair game: right click and then Repair via Origin
  • Your BenQ RL2455 monitor and GPU are not at the same refresh rate. Try setting your GPU refresh rate to 60Hz via the nvidia control panel
  • Your system has been Bluescreening recently, run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
  • Try a clean boot before starting the game: http://support.microsoft.com/kb/929135

Let us know how you get on with these, thanks again.

barry.png
Message 4 of 6 (2,023 Views)

Re: Problem with fullscreen

★ Novice

@EA_Barry

 

Ok, my problem was solved.

First i tried to remove the overclock of my BenQ to 60Hz and put everything on the nvidia control to default -> Still had the problem

Repaired the game via Steam --> still had the problem

Download the game again using the Origin client, instaled my mods -> problem solved

 

i had seen that i forgot a mod, install it again --> problem again

remove the mod --> problem solved.

 

So i saw the mod had a problem with a dll, tried to solved it with system file checker and other things without success.

 

So now i have a fullscreen and removed the mod xD.

 

Thx for the help Barry.

 

Message 5 of 6 (1,633 Views)

Re: Problem with fullscreen

Community Manager

@Dauthikky

 

Great news, thanks for letting us know how you resolved this.

barry.png
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