Invalid Install Code - DA:O Ulimate Edition

[willie212384]

So I recently purchased a new retail version of DA:O Ultimate Edition because I could not find my old version and I felt like playing it again.  I tried to install but I keep getting a message saying that the code on the back of the book is an invalid code.  Any ideas?  The game was new and still in the original packaging.

[Fred_vdp]

Is the code valid if you try to register it in the Origin client? Also make sure you didn't incorrectly input ambiguous characters, such as 0, which can be read as O.

The best way to deal with this is by contacting official customer support. https://help.ea.com/en/contact-us/