August
I tried removing the save data of all my games last night when I was with xbox support and the crash still happened after the fact. It 100% seems like it's trying to sync data up and something makes it crash during that process.
August
UPDATE: i got home from work and booted up the game just to see if maybe something changed, now the game is launching fine and everything is normal. Not sure what changed.
August
Hey, All
I logged into both consoles this morning and it appears I can connect to the game without issues. Seems to be a temporary issue.
I am honestly not sure what happened as I went through all the troubleshooting steps to test it and had the same issue.
All seems to be good now though!
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August
Hi, EA_Shepard Community Manager,
Yes, the problem originally occurred on my Xbox Series S so I downloaded the game to my Xbox One and the problem still occurred. I do have Xbox Ultimate and I tried it on my PC and the problem happened there as well. I ended up going to my Playstation and buying the game, again, through and I'm able to play it on my Playstation.
On my Xbox Series S I did a total factory re-set but kept my apps and games but I did uninstalled ALL of my games on my own, but that didn't work.
I don't have another Xbox account, but I supposed I could try something like that. That's a good idea. I'll give it a try!
Thanks so much for the suggestion!
August
So I have done ALL of this, multiple times and it still will get to the bio ware screen and send me back to home screen. I have been trying for over an hour. What else can I do? I have also unplugged everything and restated.
August
Ok, so now a week later the crashing issue has popped back up again. I haven't done anything different between now and a week ago but this morning im trying to play a little bit and the same issue is back. Start the game, get to the ea/bioware start up, then the game crashes....
August
If you want EA Shepard to see your post you need to tag him with @EA_Shepard .
August
@LunaNaso @Lukeizdaman It happened to me again. The team has been alerted to it.
Once I get word, I will post again and let everyone know.
Cheers!
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*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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August - last edited August
I'm experiencing the same issue. On as Xbox 1, a Series S, and also on cloud gaming. I've tried the cloud gaming on multiple accounts as well as deleting my save entirely. (The second account I tried with had never even played the game). Starting offline allows the game to launch. I was able to initiate a transfer of my save from 360 but as soon as it was trying to load the game it crashed again.
I started the game a few days ago and it was working fine at first, but then last night it started crashing immediately on launch. I uninstalled and am currently installing the disc version (I was previously playing a digital copy since it is on EA play) to see if that makes a difference.
August