Dragon Age Inquisition crash xbox [ Edited ]

[EA_Shepard]

Hi @palesius1, Depends on how the game was originally set up. Typically there are different server racks for each platform. This changes over the years due to options like cross play, cross progression etc. To be honest, I am not sure how these work for this specific game.

EDIT: I reached out to the team on this one. With DA: TV updates and news being used today, there will be a delay in looking at this. From what I see, it basically fixed itself last time, at least from what I saw. I am keeping an eye on it.

[palesius1]

@EA_Shepard Let me know if there are any other troubleshooting steps that would be helpful. I'll post whether the disc copy makes a difference once it finishes installing.

[palesius1]

Not sure which thing made the difference here but:
A) Uninstalled and reinstalled from disc
B) Applied the mandatory update as well as the jaws of hakkon and black emporium DLC
C) signed in with a different account that is NOT linked to an EA profile (so it does not connect to the servers)
D) once I reach the main menu, switch accounts to my normal account
E) import game from 360

After this I attempted to launch the game directly on my account without starting on the other account first and it continued to crash. Hopefully this workaround continues to work.

[palesius1]

Apparently my account can't be signed in at launch even if it isn't the active one, it must be fully signed out and signed in only after reaching the main menu.

[madzilla84]

Just adding that as of today, I’m experiencing the same thing. I have a playthrough in progress that I started recently and it’s been fine until I fired it up today - I restarted the console (Series X), and found I could play fine if the console was offline. I tried going back online after launching the game but before loading a save, and it still crashed when I selected ‘continue’ from the main menu. 

Luckily it looks like I’ll be able to continue my current playthrough by playing offline - I already downloaded my world state etc - but it is worrisome for future playthroughs that will require online connection to use the keep. 

[Lukeizdaman]

Sounds good, please keep me posted im so close to finishing the game.

[SilverWolfman101]

Idk if works for others but I logged into another profile and started the game it loaded so I switched profile and I could play, Xbox 1 series s. The put to sleep and restart works from time to time but not for me most the time.

[wardencdrlexa]

Mine started yesterday too after getting about 95 hours in. I've played this game a bunch and never had this issue previously. For me, I am able to get back into the game while being offline and can go back online in the menu screen fine; however, the issue arises when I try and log into the Dragon Age servers. That's when the game boots me back to the dashboard.

[ungratefuln1nja]

The same thing is happening to me.

[Ronnet]

@EA_Shepard I have the same problem. I deleted all save data. Didn't work. Completely removed the game, reinstalled without getting old save data back and it still crashes as soon as the EA logo appears. You can get past that by restarting or logging out of your Xbox account. Then the game will ask you to log back in and you can get to the start menu of the game. But once it tries to connect to the EA servers it crashes again. Super frustrating... I wanted to play this game to get back into Dragon Age as a jump off point to Veilguard...