Pre-install won't begin, and the live chat Origin techs haven't got a clue.

by Xythur
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Pre-install won't begin, and the live chat Origin techs haven't got a clue.

★★★ Newbie

The following is a transcript with a Live Chat Tech I had a few minutes ago. Minus the sensitive information. I also got a email saying there was a billing issue, and was asked to update my payment info. I've recently got a new card as the one I used to purchase the game back in June recently expired. I had already updated my info however. I was also already BILLED back in June.

 

If I get double-charged there will be a problem. I post this here because Live Chat has already failed, and I just re-verified my payment method.

 

 

 

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You are now ready to chat with Syed.


Syed
Thanks for contacting EA Customer Experience, my name is Syed. How may I assist you today?


you
Hello, I pre-ordered Dragon Age Inquisition back in June, and yet I cannot begin my pre-load. I was billed, but my order still says processing.


Syed

Hello


Syed
Its because the game has not yet released


Syed
O would suggest you to please wait


Syed
I*


you
Yes, but people in the United States can pre-load the game now, not play it. An advisor on the forums said my order should say completed now, and that we should get it resolved by tuesday.


Syed
Okay Let me check with the Specialists


you
Thanks!


Syed
You'r most welcome Standard smile


Syed
Thanks for waiting


you
It's all good. Standard smile


Syed
I have checked with the Specialists and would like to suggest you to please wait


Syed
as the order is still under process


Syed
I really appreciate your patience and cooperation in this matter


you
Hrm. The Origin forums said to get it resolved. The pre-install began yesterday at 11am.


Syed
Standard smile


Syed
It should get resolved soon


you
My friends have already successfully installed the game. We just can't play till the 17th at 11pm.


you
I'm really not trying to be difficult, but i did pay 75 dollars, and a service was promised.


Syed
As a gamer myself I can understand your disappointment


you
Ok, so you guys have no idea what the issue is lol?


you
Can you verify the purchase?


Syed
Sure


you
It's on my account, and I was billed.


Syed
Please provide me the email address linked with Origin


you
(redacted)


Syed
Please answer the security question of your account What is my best friend's name?


you
(redacted)


Syed
I have sent you a verification code on your email address , Please confirm it to me


you
One sec


Syed
Sure


you
(redacted)


Syed
Great!


Syed
As I can see in your account that you have placed the order on 06/05/14 AT 04:17 AM and the invoice number is (redacted)


Syed
The order is still under process


Syed
The amount charged was 69.99


you
Sounds about right.


Syed
Yes


Syed
So I suggest you t please wait until the order gets completed


you
Ok so even if the pre-install isn't working the game will activate on the 17th?


Syed
Yes


Syed
Standard smile


you
Thanks. Have a good day.


Syed
You'r most welcome Standard smile


Syed
Is there anything else I can help you with today?


Syed
Please follow the link to keep your account safe in future: http://help.ea.com/in/article/how-to-maintain-account-security/


you
That's about it.

Message 1 of 2 (310 Views)

Accepted Solution

Re: Pre-install won't begin, and the live chat Origin techs haven't got a clue.

Community Manager

Please double check that you actually got billed back in June. For credit cards, you should only be charged shortly before launch/pre-order.

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Message 2 of 2 (313 Views)

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Re: Pre-install won't begin, and the live chat Origin techs haven't got a clue.

Community Manager

Please double check that you actually got billed back in June. For credit cards, you should only be charged shortly before launch/pre-order.

David.png
Stay and Play.png
Message 2 of 2 (314 Views)