If you have missing games in your origin library be sure to check your "hidden games". If they are not listed under hidden you will need to speak with a game advisor who can look at your account details and solve your entitlement problem.
You can reach a game advisor here:
https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK
_____________________________________________________________________________________
Please mark a thread as solved if a post solves your issue.EA Answers HQ Volunteer Forum Moderator
BF3, BF4, BF1, BFV DICE Friend tag awardee
Twitter:
Ragnarok013