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How to post the relevant info when you create a question.

by EA_David
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How to post the relevant info when you create a question.

[ Edited ]
Community Manager

Hi guys, this is just a quick post with a summary of what to include in a post when you're asking for help on AHQ. Feel free to include any extra detail that you might consider pertinent. 

1. A detailed description of your issue. 

Please include as much info as possible. Include any error messages you see, whether the issue is intermittent on consistent, and whether it has manifested recently or has always been present. Something like "it doesn't work" or "it crashes" isn't enough information to work with, so be sure to elaborate as much as possible. 

 

2. Your system.
Please include the system that you're on, and if you're on a PC please post a DxDiag on hastebin.com as highlighted in the spoiler below. 

 
Spoiler
1.  Press and hold the Windows key and the letter R on your keyboard
2.  You will see a Run box in the lower-left corner of your screen
3.  Type dxdiag in the text field
4.  Click OK
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available


 

7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

If you are encountering issues, be sure that your console OS/PC drivers & updates are current. 

 

3. Steps that you have already taken, if any. 

Please be specific when including steps that have already been taken. Being vague can lead to potential-vital steps being missed. 

List steps taken, or refer to troubleshooting pages/posts. If you do the latter, be sure to not skip steps. 

 

4: (PC) Please disclose any non-standard setup you have, it may be relevant.

Assuming a "standard" setup is a single-monitor, single-GPU, single-HDD setup using Windows with Origin and the game installed to the same location, please mention if your particular rig deviates from this. 

 

Thank you.

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