February 2015 - last edited February 2015 by EA_Nils
Hi guys, this is just a quick post with a summary of what to include in a post when you're asking for help on AHQ. Feel free to include any extra detail that you might consider pertinent.
1. A detailed description of your issue.
Please include as much info as possible. Include any error messages you see, whether the issue is intermittent on consistent, and whether it has manifested recently or has always been present. Something like "it doesn't work" or "it crashes" isn't enough information to work with, so be sure to elaborate as much as possible.
2. Your system.
Please include the system that you're on, and if you're on a PC please post a DxDiag on hastebin.com as highlighted in the spoiler below.
7. Click the Save All Information button, found on the bottom of the DXDIAG report
If you are encountering issues, be sure that your console OS/PC drivers & updates are current.
3. Steps that you have already taken, if any.
Please be specific when including steps that have already been taken. Being vague can lead to potential-vital steps being missed.
List steps taken, or refer to troubleshooting pages/posts. If you do the latter, be sure to not skip steps.
4: (PC) Please disclose any non-standard setup you have, it may be relevant.
Assuming a "standard" setup is a single-monitor, single-GPU, single-HDD setup using Windows with Origin and the game installed to the same location, please mention if your particular rig deviates from this.