Game won't launch

[annamarsh15]

Description
Faulting Application Path: C:\Program Files (x86)\Origin\Origin.exe

Problem signature
Problem Event Name: BEX
Application Name: Origin.exe
Application Version: 10.5.21.179
Application Timestamp: 5b20a339
Fault Module Name: StackHash_2beb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_86_FROM_ntdll+0x00069ABC
Exception Code: c0000005
Exception Data: 00000008
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 629c
Additional Information 4: 629cfd28d622d588b693be8fe402a797

Extra information about the problem
Bucket ID: 83eab4ca0cd54f9ac74beacf27bc60d4 (1678693461571428564)

[Desacron]

I had the same issue with several games including this one and called in to support did all the recommended support and then was told they couldn't help me. super frustrating. 

[mcsupersport]

@Desacron

Yeah, they are people too and like any other group some are better than others at fixing stuff, and sometimes it is just something odd on your system(or game) and they can't help at all. 

If you wish someone here to give it a shot, then post up a DxDiag file and exactly what is going on in your system and when, and maybe something can be done....

[Desacron]

It wasn't  a person it was a team of people over several days nearly a week. nothing was accomplished turned out to be frustrating and fruitless.

[UncleRico87]

THAT WAS IT! I created an exception for AVG and it worked. Thank you so much....I had repaired, reinstalled, cleared the cache....and i didn't think it'd ever work.

[jrthespic1997]

Source
Dragon Age™: Inquisition

Summary
Stopped working

Date
‎12/‎9/‎2018 5:18 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\DragonAgeInquisition.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: DragonAgeInquisition.exe
Application Version: 1.0.0.0
Application Timestamp: 5600f278
Fault Module Name: aswhooka.dll
Fault Module Version: 18.8.4.1339
Fault Module Timestamp: 5be19d99
Exception Code: c0000005
Exception Offset: 0000000000003708
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b911
Additional Information 2: b911ae8959b51ecf5fce494d4475bf52
Additional Information 3: f70f
Additional Information 4: f70f290ad941287529f98f846b304667

Extra information about the problem
Bucket ID: 7769d9f6f9bca21f87b4efd3eb110238 (1708253852141158968)

---

@EA_Nils wrote:

@qct59iv6wl Hi,

Yahel pointed it out already, but other players have had issues with the antivirus software AVG in particular.

Make sure that it isn't blocking the launch of the game.

If the other steps listed do not help, it would be helpful if could post the latest event in the reliability monitor following the steps below:

1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.

This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to Origin and Dragon Age Inquisition. Click show details and then paste the info that is listed in there in here.

Cheers,

Nils

---

[mcsupersport]

---

@jrthespic1997 wrote:

Source
Dragon Age™: Inquisition

Summary
Stopped working

Date
‎12/‎9/‎2018 5:18 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\Dragon Age Inquisition\DragonAgeInquisition.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: DragonAgeInquisition.exe
Application Version: 1.0.0.0
Application Timestamp: 5600f278
Fault Module Name: aswhooka.dll
Fault Module Version: 18.8.4.1339

---

---

---

That is Avast causing your issue.  Aswhooka.dll is an Avast dll and means you haven't put in the correct exclusions for DAI, Origin and DAI saves to get the game to run.

You want global exclusions on those three.

[ZonaEYT]

Descripción
Ruta de acceso de la aplicación con errores: D:\Origin\Origin.exe

Firma del problema
Nombre de evento de problema: BEX
Nombre de la aplicación: Origin.exe
Versión de la aplicación: 10.5.31.17411
Marca de tiempo de la aplicación: 5bf48e6c
Nombre del módulo con errores: libcurl.dll
Versión del módulo con errores: 7.59.0.0
Marca de tiempo del módulo con errores: 5ab4389f
Desplazamiento de excepción: 000520ac
Código de excepción: c0000409
Datos de excepción: 00000002
Versión del sistema operativo: 6.3.9600.2.0.0.256.48
Id. de configuración regional: 22538
Información adicional 1: d9e5
Información adicional 2: d9e598f80bedeb9db5a57a77167a4fd6
Información adicional 3: 78fa
Información adicional 4: 78fa06ab4b1bd044771c980e7fd5cfe9

Información adicional sobre el problema
Identificador de depósito: 20585dd81cbc78a9cce31013f5eae3a3 (2081525130691535779)

[Leora85]

@ZonaEYT That looks like an error with Origin, not Dragon Age. Also this is an English forum. You can find the Spanish board for Origin here.

Sorry I couldn't be more help.

[ImperialCustoms]

YOU GUYS NEED TO MAKE SURE THE GAME & "ORIGIN" ARE CORRECTLY SETUP IN YOUR FIREWALL. MAINLY "INBOUND" IF U NEED HELP DOING THAT LET ME KNOW. BUT ALSO, YOU HAVE TO APPLY THE CORRECT THE "TCP / UDP" PORT CONFIGURATIONS TOO. THATS A MUST! LASTLY, OPEN UP ORGIN AND "RIGHT CLICK" ON THE GAME AND SELECT "GAME PROPERTIES" OR WHATEVER ITS CALLED AND YOU'LL SEE RIGHT THERE IF ITS LAUNCHING w/ORIGIN IN GAME "ON" OR NOT. MOST LIKELY ITS ON. IF IT IS ON, SIMPLY CLICK THE CHECKBOX TO TURN IT OFF AND MAKE SURE ITS NOT LAUNCHING WITH THAT. KEEP IN MIND THIS IS SEPARATE TO "ORIGIN SETTINGS" AND TURNING OFF THE "IN-GAME" PROPERTIES FROM THE TAB TOO. 

IM TRYING TO KEEP THIS SUPER SIMPLE AND TO THE POINT. IF YOU NEED ANY OTHER HELP FIXING THIS ISSUE, LET ME KNOW AND ILL HELP YOU ALL OUT AS MUCH AS POSSIBLE. 

- IMPERIAL CUSTOM PC