[EA app] Dragon Age Inquisition Stuck on Preparing Game

by dynosian
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[EA app] Dragon Age Inquisition Stuck on Preparing Game

[ Edited ]
★★★ Novice

All my drivers are up to date

 

All files are up to date. 

 

I've done every single troubleshooting thing I can find online (since EA doesn't offer customer support) 

 

EA app just keeps saying 'preparing game' and then restarting. 

 

I've uninstalled and reinstalled both the app and the game itself. 

 

I've launched from steam

 

I've launched from EA app. 

 

How do I get someone to fix this issue at EA.  No other game has this issue, EA or otherwise. 

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Re: [EA app] Dragon Age Inquisition Stuck on Preparing Game

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"You can also force an EA app update by locating the file EA app Updater and running it."


This worked perfectly for me! thanks.

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Re: [EA app] Dragon Age Inquisition Stuck on Preparing Game

[ Edited ]
★★★ Novice

Update: now it will randomly tell me that it has an update and I need to ‘visit the hub’ for my update. 

 

There is no update. 

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Re: [EA app] Dragon Age Inquisition Stuck on Preparing Game

[ Edited ]
Hero

@dynosian wrote:

Update: now it will randomly tell me that it has an update and I need to ‘visit the hub’ for my update. 


This is a known issue. There is an active thread in the bug report forum: https://answers.ea.com/t5/Bug-Reports/EA-app-Error-quot-An-update-is-required-to-launch-this-game-qu...



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Re: [EA app] Dragon Age Inquisition Stuck on Preparing Game

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@Fred_vdp So currently there aren't any fixes to the issue? Its been a few weeks it looks like.
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Re: [EA app] Dragon Age Inquisition Stuck on Preparing Game

[ Edited ]
Hero

@simply-kaze wrote:
@Fred_vdp So currently there aren't any fixes to the issue? Its been a few weeks it looks like.

@simply-kaze One thing that worked for some players is to change the date in Windows to a year ago (or possibly longer). There's no guarantee this works, however.

 

Edit: You can also force an EA app update by locating the file EA app Updater and running it. You can use the search in Windows to find it. More info: https://answers.ea.com/t5/Information-Guides-and/INFO-GUIDE-Troubleshooting-the-EA-app/m-p/13042856



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Re: [EA app] Dragon Age Inquisition Stuck on Preparing Game

★★★ Newbie

"You can also force an EA app update by locating the file EA app Updater and running it."


This worked perfectly for me! thanks.

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Re: [EA app] Dragon Age Inquisition Stuck on Preparing Game

★★ Novice

@dynosian @Fred_vdp @BEDIBOUDI Hey how did you force an EA app update? I'm in the same boat and I don't know what to do. I tried uninstalling and reinstalling and the updater says its already up to date.. I haven't been able to launch the game since I bought it. Idk what to do :/

 

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