Dragon Age Inquisition won't launch

[miggyseeee]

Hi can anyone help me on this? I've had this problem since last year and don't know how to fix this. I've tried uninstalling and re-installing the game but the same thing happens and I also tried the anti-virus tips on the website. I had this game in 2015, I just want to finish the DLCs, please help.

[Leora85 · Accepted solution]

@miggyseeee From the video and the DAI error (aswhook.dll) in your dxdiag, it looks like you might be using Avast or AVG, these programs are known to cause issues launching the game. Try adding exceptions in your AV program for the game, Origin and the save folder. Alternatively you can temporarily disable AV protection in order to launch the game. Or you could try switching to a different AV program that doesn't have these sorts of issues.  
Hope that helps, let us know how you go.

[EA_Darko]

Hey @miggyseeee let's start by grabbing a DxDiag so that I can take a look at your system and we'll then take it from there: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko

[miggyseeee]

Hi Darko sir, here you go

[EA_Darko]

Hey @miggyseeee looking at your DxDiag and the first thing to do is let's go ahead and ensure that when launching the game you are doing so on your Nvidia card and not the integrated one.

To change from your integrated card to your Nvidia card:

• Open "Nvidia Control Panel".
• Select "Manage 3D Settings" under 3D Settings.
• Click on "Program Settings" tab and then select the program you want to run.
• Select "Preferred graphics processor" in drop-down menu and then select use the dedicated graphics card, select High-performance Nvidia processor.

Darko

[miggyseeee]

@EA_Darko I tried but sadly it's still not working.

[miggyseeee]

Hello admins, still need help with this one :/

[ThyLunarAlien]

You are not alone. I am having the same problem. Another person had the issue with dragon age 2 and it was an issue on the configuration file but I havent found where that is stored for inquisition yet

[miggyseeee]

@ThyLunarAlien I tried this one, https://gaming.stackexchange.com/questions/197099/how-can-i-change-graphical-settings-without-launch... but it's still not working for me.

[miggyseeee]

@EA_Darko hello sir, still need help fixing this.

[miggyseeee]

Hello EA, PLEASE SEND HELP.