I'll try that...just finished the live chat and they've escalated the issue to a specialist...I made sure to mention all the topics about this being posted here...I've emailed a transcript of the chat to myself...the rep started off by apologizing for the long wait, asked what they could help with, then after apologizing for the inconvenience asked if there was anything else they could assist with, which didn't give me much confidence...then, when I again explained the issue, including details of what exactly happens on screen step by step they started discussing with a specialist who is supposed to contact me by email...they asked for a UOTrace and my email...
