July 2020
Hello all,
I bought Dragon Age Inquisition for Steam recently and started it up for the first time yesterday. Yesterday, it would launch in a small window, stop working, and crash. I disabled my anti-virus and ran it as an administrator, and that got me into the actual game itself. I was able to play the tutorial up until the first combat when it crashed. Now, I cannot get the game to launch AT ALL. When I click the desktop icon or open it through Steam, it will open up the Origin window and then nothing. Please help me.
Solved! Go to Solution.
August 2020
July 2020
Hi @idkydi.
I read through the DxDiag you attached, and it looks like your video drivers haven't been updated in quite some time. When you have a chance can you try downloading the most recent drivers from NVIDIA to see if that helps at all?
You can find more info on how to update them over at the EA Help website. Let me know if you're still running into any trouble launching Dragon Age Inquisition afterward. Thanks!
/Kent
August 2020
August 2020
Thanks for following up!
Can we try clearing out the Origin cache to see if that helps at all? I've seen some similar cases where something in the cached data can cause similar issues. For more details on how to clear it check out the EA Help site.
Let me know if you're still having any trouble launching the game afterward. Thanks again.
/Kent
August 2020
Very nice, thanks for letting me know! I'm glad to hear you were able to get it up and running again.
/Kent