So, I've been trying to download this game for a while and it continually gets stuck at 12% before looping back to 10% completion. I had the same problem before, and I called support for help. The support technician spent half an hour on the phone with me and told me to do a bunch of stuff like cleaning up caches using a program called ccleaner.
It didn't help.
What do I do? I bought this game and cannot download it. Is there a way I can get a refund at least?