Re: DAI freezes in Redcliffe Village

by MistressMiles
Reply

Original Post

DAI freezes in Redcliffe Village

★★★ Novice

I've just discovered this game for the first time thanks to Epic Games and I'm loving it. I've had ZERO problems playing the game for now 35 hours. However, upon reaching the village of Redcliffe my game freezes (game is completely hung and I have to force quit) when I enter the area by the story teller.

I've found MANY posts about this exact problem in this exact area and tried all the things suggested (which I'll list below) but nothing has solved it. I'm hoping there is a fix that I haven't found because I really love this game so far and would love to explore this village.

 

First, my computer is more than up to specs:

Device PC Laptop
Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs), ~2.3GHz
System type 64-bit operating system, x64-based processor

Operating System: Windows 11 Pro 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Installed RAM 64.0 GB (63.7 GB usable)
Memory: 65534MB RAM
Available OS Memory: 65238MB RAM
Page File: 21611MB used, 53354MB available
DirectX Version: DirectX 12
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
Miracast: Available, with HDCP
DirectX Database Version: 1.5.5

Card name: NVIDIA GeForce RTX 3060 Laptop GPU
DAC type: Integrated RAMDAC
Device Problem Code: No Problem
Display Memory: 38614 MB
Dedicated Memory: 5996 MB
Shared Memory: 32618 MB

Driver: 5/12/2024

 

So far I have:

  • I checked and all my graphic drivers are up to date. 
  • Updated all Windows files.
  • Added DAI to exceptions on antivirus/firewall
  • Tried the game windowed
  • Changed resolution to 1920 x 1080 on both 60 hz and 240 hz
  • Tried turning on Optimization for windowed games in pc settings
  • Tried the game with graphics set to lowest
  • Turned off Vsync
  • Tried playing with no other background programs running
  • Repaired the game through EA twice
  • Tried entering Redcliffe through the rock area by the healer (I can enter and interact with the healer but as soon as I leave the hut the game freezes again)
  • Turned off in-game overlay of EA app
  • Uninstalled and reinstalled game

What else can I try?

Message 1 of 12 (836 Views)

Re: DAI freezes in Redcliffe Village

[ Edited ]

@MistressMiles 

 

Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

 

Also look at your Reliability monitor:
1. Press the Windows key and "R" at the same time.
2. Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER”
3. Look if it has entries for the game executable or EA app. > If yes double click at the last entry for the game executable or EA app, copy the info and save it to a text file.

+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Individual science fiction stories may seem as trivial as ever to the blinder critics and philosophers of today - but the core of science fiction, its essence has become crucial to our salvation if we are to be saved at all.
Isaac Asimov
Message 2 of 12 (833 Views)

Re: DAI freezes in Redcliffe Village

★★★ Novice

DxDiag attached. There was no way to copy and paste the reliability report so I made a screenshot. There were no additional messages in the control panel with more information other than it stopped working.

Message 3 of 12 (796 Views)

Re: DAI freezes in Redcliffe Village

@MistressMiles 

 

  • Follow this manual to the letter to cleanly uninstall all NVIDIA driver components.
  • Install the graphics driver > Go online.
  • Test.
+++++++++++++++++++++++++++++++++++++++++++++++++++++
This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Individual science fiction stories may seem as trivial as ever to the blinder critics and philosophers of today - but the core of science fiction, its essence has become crucial to our salvation if we are to be saved at all.
Isaac Asimov
Message 4 of 12 (749 Views)

Re: DAI freezes in Redcliffe Village

★★★ Novice

Yes, I tried this already after finding it in another post about the same issue. It didn't fix the problem.

Message 5 of 12 (723 Views)

Re: DAI freezes in Redcliffe Village

Community Manager

@MistressMiles Hey, following up on this one as its been a few days. Have you been able to play past Redcliff?

EA_ShepardAHQ


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Message 6 of 12 (630 Views)

Re: DAI freezes in Redcliffe Village

★★★ Novice

Nope, no solution has been found. I've cleared all of the Hinterlands except Redcliffe, which I cannot enter.

Message 7 of 12 (620 Views)

Re: DAI freezes in Redcliffe Village

★★★ Novice

Now as seems to happen with everyone who got stuck in Redcliffe in the past, my game freezes entering Skyhold as well. This bug is YEARS old. I can't believe there is no solution for it yet. I hope the new game is more stable.

Message 8 of 12 (540 Views)

Re: DAI freezes in Redcliffe Village

Community Manager

@MistressMiles There has not been an update for the game itself in a long time. We are coming up on ten years, so there will be quite a few bugs players run into that aren't resolved. 

 

I see many threads on Redcliff, so there are a lot of steps players have posted. One thing that is common is when an update is pushed, current saved data is still corrupted in some way. I recently finished a playthrough and had no issues in that area, so the game itself is not the issue. 

 

This may be savefiles, DLC, content, bad updates, etc. I looked into this error and none of the reports had a common "reason why it was crashing.

 

Have you started any other saves and encountered the same result?

Have you removed the save folder to the desktop and tested it?

Have you reloaded a save prior to the crash happening?

Are there any Mods installed for the game?

Have you tested the game on another PC?

 

EA_ShepardAHQ


Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 9 of 12 (485 Views)

Re: DAI freezes in Redcliffe Village

★★★ Novice

Yeah I started a new game. I’m almost to Redcliffe village so I’ll let you know soon!

Message 10 of 12 (475 Views)