Code and preload

[Orisar]

When activated my code it says "this code is already in use". I can't begin preloading, because the button "Preload" does not appear. But the game is on the list of games Origin.

[EA_Kristi]

Have you tried restarting the Origin client and your computer since redeeming the code?

[Orisar]

yes. Nothing has changed

and I still can not activate the code