Cannot run Dragon Age Inquisition

[kwud10cxcf95]

I installed Dragon Age Inquisition Game of the Year edition, but every time I go to launch the game it starts up and then quickly closes. I have tried everything that other forums have suggested about this issue, but I still am unable to run Dragon Age Inquisition.

Here is my DxDiag repport:

https://hastebin.com/walaqasexi.tex

Any help is appreciated, please and thank you. 

[EA_Barry · Accepted solution]

@kwud10cxcf95

Unfortunately, your graphics processor does not have the required 512MB of dedicated memory, your Dxdiag shows 241MB.

Minimum:
OS: Windows 7 or 8.1, 64-bit
Processor (AMD): Quad core @ 2.5 GHz
Processor (Intel): Quad core @ 2.0 GHz
Memory: 4 GB
Graphics Card (AMD): Radeon HD 4870
Graphics Card (NVIDIA): GeForce 8800 GT
Graphics Memory: 512 MB
Hard Drive: 26 GB
DirectX: 10
Internet: 512 kbps up and down

[EA_Barry · Accepted solution]

@kwud10cxcf95

Unfortunately, your graphics processor does not have the required 512MB of dedicated memory, your Dxdiag shows 241MB.

Minimum:
OS: Windows 7 or 8.1, 64-bit
Processor (AMD): Quad core @ 2.5 GHz
Processor (Intel): Quad core @ 2.0 GHz
Memory: 4 GB
Graphics Card (AMD): Radeon HD 4870
Graphics Card (NVIDIA): GeForce 8800 GT
Graphics Memory: 512 MB
Hard Drive: 26 GB
DirectX: 10
Internet: 512 kbps up and down

[zhqsrncy]

I am having the same issue I think.  

When attempting to start the game, I get redirected to the Origin product page on the origin desktop app.  Game does not launch.  

Here is my DxDiag:

dxdiag.txt

thanks

[ivrognard]

@zhqsrncy CPU is adequate, RAM OK, video card is fine. So, that is not a hardware problem. 

One question: do you start the game from the Origin client or from the desktop shortcut?. Almost any EA game that requires Origin, needs to be started from the Origin client. 

The causes for the game not to start can be caused by a few things: the redistributables did not installed or did not install correctly, antivirus or/and firewall are blocking the executable file, drivers not being up-to-date. 

[mcsupersport]

@zhqsrncy

You have an ashwooka failure listed in dxdiag file for DAI....that is avast anti-virus causing the trouble.  Set the correct global exclusions for DAI, origin and DAI saves files should fix the issue.

[zhqsrncy]

Thanks, yes... I figured that out thru reading another set of posts.  Editing my exceptions for Avast fixed the issue.

Cheers!