Dragon Age II won't install

[Next2Flawl3ss]

I am trying to download/install Dragon Age 2 from the Origin Application for Windows 8.1. Everytime I try to install it, it give me  "DirectX Setup Error: An Internal error occurred." I have tried to unstall the game and redownload it and that didn't work. I have checked to make sure that my graphics drivers are up to date. I have a GTX 860M.

I think I have tried everything. Anyone have any suggestions?

[ozxpat · Accepted solution]

The fix for me was to go to the redist folder under DirectX in the install folder of DA2 and manually trigger the directx installer (C:\Program Files (x86)\Origin Games\Dragon Age II\__Installer\directx\redist\dxsetup.exe)

Something isn't working when the installer tries to call dxsetup.exe, but the reason it is doing this is that the DX requirement hasn't been met. Just manually run dxsetup.exe and click through the prompts, then you can install DA2 from Origin. 

[DrDeathhand]

Dear Next2Flawl3ss,

I am expericing exactly the same problems.

I am trying to install dragon age 1 and 2 but through Origin but every time it fails giving me exactly the same directX error message as you.

I have tried to search the internetz but I have not found any solution for this matter.

It really ticks me off because I want to go through 1 more playthrough of both dragon age 1 and 2 before beginning with 3.

But you posted this post awhile ago so you might have found a solution in the mean time. 

So my question is :  Have you found a solution for this matter??  Have you got it to work??

My current sys specs are the following

CAse = Coolermaster Cosmos 2
PSU = Corsair AX1200I
Motherboard = Gigabyte Z77x-UP7
Processor = Intel I7 3770K
CPU Cooler = Corsair H100i
RAM = 32 GB Corsair Dominator Platinum 2133hz
Graphics card = EVGA GTX 980 Classified
Soundcard = Creative Labs XFI XtremeGamer Fatal1ty pro
Optical drive = 1x LG Blueray Writer.
Monitor = Samsung Syncmaster P2450
network card= 2x onboard
Harddisk = 4x Western Digital Caviar Black 4TB WD4001FAEX (7200rpm, SATA III, 64MB)
    1x Western Digital Caviar Black 1TB (7200rpm, SATA II, 32MB)
    1x SSD Samsung 840 Pro 512GB (SATA III) OS
    1x SSD Samsung 840 Pro 512GB (SATA III) Game drive
Internet connection = Glass 400Mbps up and down.
OS = Windows 7 Enterprise 64 Bits (fresh install)  and all recent patches and updates from windows update
DirectX version = 11
Anti Virus program = Kasperski Anti Virus 2015
Vid card drivers  = Detonator latest version 347.25
Soundcard drivers = latest version
Internet explorer version = 10 with all the latest patches
Mail program used = Outlook ( Office 2010)

Awaiting your response

DrDeathhand

PS: Il create an other forum post to see if anyone will react to that!

[fetalstrfry]

Since people are still having download issues, here's an easy solution I found:

https://www.youtube.com/watch?v=xRfCNk-DsWg

Although, the video shows the Youtuber fixing his copy of Mass Effect 3, I was able to follow all of his steps with the same result for Dragon Age II. 

Programs Files (x86)/ Origin Games / Dragon Age II / _Installer / directx / redist

1.) Create a new folder within the redist file, you don't need to name it anything specific,

2.) Select all files within redist and move them into the new folder,

3.) Three files need to be excluded from your new folder, DSETUP.dll, dsetup32.dll, and DXSETUP.exe. Leave these three inside redist,

4.) Continue the installation process in your Origin library and it should finish downloading.

I hope this helps you fix your issue,

Fetal.

[mirrandas]

Worked like a charm. Thank you. 

[ozxpat · Accepted solution]

The fix for me was to go to the redist folder under DirectX in the install folder of DA2 and manually trigger the directx installer (C:\Program Files (x86)\Origin Games\Dragon Age II\__Installer\directx\redist\dxsetup.exe)

Something isn't working when the installer tries to call dxsetup.exe, but the reason it is doing this is that the DX requirement hasn't been met. Just manually run dxsetup.exe and click through the prompts, then you can install DA2 from Origin. 

[Senaxxa]

you are a genius it really worked i've been trying to fix the problem for hours

[Senaxxa]

points go to fetal

[Meatyclip]

Did not work. Got failed install when tried to run the DX setup. 

[Meatyclip]

Update, It work after I restarted origin.

[EA_Zoe]

Thanks for taking the time to confirm it worked @Meatyclip.