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puedo acceder, me aparece un correo 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No puedo acceder, me aparece un correo @disabled.ea.com","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7479293"},"body":"

Hola @rsuarezrascon,

\n\n

Lamentablemente, no es algo que podamos revisar desde el foro. Lo mejor en este caso es que contactes con Soporte para que puedan revisarlo directamente desde la cuenta, esto lo puedes hacer a través del chat EA Help.

\n\n

Abril.

","body@stringLength":"611","rawBody":"

Hola @rsuarezrascon,

\n\n

Abril.

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No puedo acceder, me aparece un correo @disabled.ea.com","moderationData":{"__ref":"ModerationData:moderation_data:7479294"},"body":"

No hay acceso al chat, no es posible hablar con alguien, me manda a opciones de soluciones

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"92","kudosSumWeight":0,"postTime":"2023-07-04T07:39:45.995-07:00","lastPublishTime":"2023-07-04T07:39:45.995-07:00","metrics":{"__typename":"MessageMetrics","views":7028},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":12,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7479295":{"__typename":"ModerationData","id":"moderation_data:7479295","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7479295":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31"},"id":"message:7479295","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-general-discussion-es/message:7479292/message:7479295","revisionNum":1,"uid":7479295,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-es"},"parent":{"__ref":"ForumReplyMessage:message:7479294"},"conversation":{"__ref":"Conversation:conversation:7479292"},"subject":"Re: No puedo acceder, me aparece un correo @disabled.ea.com","moderationData":{"__ref":"ModerationData:moderation_data:7479295"},"body":"

@rsuarezrascon ¿Has iniciado sesión en la página de EA Help? Coméntanos si te permite contactarte desde este enlace, EA Help.

\n\n

Abril.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"148","kudosSumWeight":0,"postTime":"2023-07-12T04:17:23.931-07:00","lastPublishTime":"2023-07-12T04:17:23.931-07:00","metrics":{"__typename":"MessageMetrics","views":6900},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":10,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7479299":{"__typename":"ModerationData","id":"moderation_data:7479299","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7479299":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31"},"id":"message:7479299","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-general-discussion-es/message:7479292/message:7479299","revisionNum":1,"uid":7479299,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-es"},"parent":{"__ref":"ForumReplyMessage:message:7479295"},"conversation":{"__ref":"Conversation:conversation:7479292"},"subject":"Re: No puedo acceder, me aparece un correo @disabled.ea.com","moderationData":{"__ref":"ModerationData:moderation_data:7479299"},"body":"

@EA_Abril ha escrito:
\n
@rsuarezrascon ¿Has iniciado sesión en la página de EA Help? Coméntanos si te permite contactarte desde este enlace, EA Help.
\n\n
Abril.
\n

Hola @JuanPerezV @eloyhoro @ArielCaab,

\n\n

¿Están contactando desde EA Help? De ser así, asegúrense de iniciar sesión como se indica en el mensaje anterior.

\n\n

Abril.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"233","kudosSumWeight":0,"postTime":"2023-08-26T04:07:04.566-07:00","lastPublishTime":"2023-08-26T04:07:04.566-07:00","metrics":{"__typename":"MessageMetrics","views":6459},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1035371":{"__typename":"User","id":"user:1035371","uid":1035371,"login":"L3SVS_AE","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-27T15:35:24.499-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1035371"},"ModerationData:moderation_data:7479300":{"__typename":"ModerationData","id":"moderation_data:7479300","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7479300":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1035371"},"id":"message:7479300","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-general-discussion-es/message:7479292/message:7479300","revisionNum":1,"uid":7479300,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-es"},"parent":{"__ref":"ForumReplyMessage:message:7479299"},"conversation":{"__ref":"Conversation:conversation:7479292"},"subject":"Re: No puedo acceder, me aparece un correo @disabled.ea.com","moderationData":{"__ref":"ModerationData:moderation_data:7479300"},"body":"@EA_Abril Yo tengo el mismo problemas que ellos y en EA Help no se puede hacer nada, cuando vas a iniciar una incidencia vuelve a cargar la pagina de inicio. Creo que es algo grave por que literalmente no puedo jugar a ningún juego de EA con mi cuenta del PSN.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-27T15:45:57.381-07:00","lastPublishTime":"2023-08-27T15:45:57.381-07:00","metrics":{"__typename":"MessageMetrics","views":6406},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1005461":{"__typename":"User","id":"user:1005461","uid":1005461,"login":"barthayil","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-09-01T12:31:43.206-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1005461"},"ModerationData:moderation_data:7479301":{"__typename":"ModerationData","id":"moderation_data:7479301","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7479301":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1005461"},"id":"message:7479301","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-general-discussion-es/message:7479292/message:7479301","revisionNum":1,"uid":7479301,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-es"},"parent":{"__ref":"ForumReplyMessage:message:7479300"},"conversation":{"__ref":"Conversation:conversation:7479292"},"subject":"Re: No puedo acceder, me aparece un correo @disabled.ea.com","moderationData":{"__ref":"ModerationData:moderation_data:7479301"},"body":"

Tengo el mismo problema y en la pagina de ayuda de ea, no hay solución ni forma de contacto para este tema, es tan dificil poner una opción donde estén otros casos, la opción será cancelar el servicio.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2023-09-01T12:33:23.710-07:00","lastPublishTime":"2023-09-01T12:33:23.710-07:00","metrics":{"__typename":"MessageMetrics","views":6321},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1625728":{"__typename":"User","id":"user:1625728","uid":1625728,"login":"Garrimore23","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-10-05T13:48:03.314-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1625728"},"ModerationData:moderation_data:7479303":{"__typename":"ModerationData","id":"moderation_data:7479303","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7479303":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1625728"},"id":"message:7479303","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-general-discussion-es/message:7479292/message:7479303","revisionNum":1,"uid":7479303,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-es"},"parent":{"__ref":"ForumReplyMessage:message:7479299"},"conversation":{"__ref":"Conversation:conversation:7479292"},"subject":"Re: No puedo acceder, me aparece un correo @disabled.ea.com","moderationData":{"__ref":"ModerationData:moderation_data:7479303"},"body":"

Buenas,

Tengo el mismo problema, mi cuenta se ha asociado a un correo terminado en @disabled.ea.com y no puedo jugar Online, he cambiado la contraseña pero me sigue dando error, por favor necesito ayuda porque no tengo la opcion de desvincular esa cuenta

Gracias

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@EA_Abril A mi también me aparece que mi cuenta de Xbox está vinculada con una cuenta de EA con el correo e0*****@disabled.ea.com y en las conexiones de mi Xbox no sale ninguna conexión.

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Me pasa lo mis.o y no encuentro ayuda por EA, creo que también me tocara cancelar la suscripcion

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Estoy en lo mismo no puedo acceder, ya cambie contraseña e igual se vinculo a un correo disabled que lastima, sera que es la despedida de varios usuarios , habra que buscar mas

opciones de juegos

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Hola @gibraneasck/@alejandro8r,

\n\n

¿En algún momento enlazaron su cuenta con alguna cuenta de EA? Normalmente, la cuenta @disable aparece cuando se ha vinculado una cuenta, pero que fue desactivada porque no se había usado en hace mucho tiempo. Entonces, en este caso, para poder reactivarla, solo debes pedir recuperar tu contraseña con el mail original de la cuenta de EA (si ya han cambiado la contraseña de su cuenta actual, probablemente no es la cuenta que está vinculada).

\n\n

Si no recuerdan haberlo hecho o no puedes volver a reactivarla, pueden contactar con el equipo de Soporte para que puedan revisarlo directamente desde la cuenta. Para esto, pueden comunicarse a través del chat en EA Help.

\n\n

Abril.

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Hola! @rsuarezrascon @gibraneasck @alejandro8r @Atsushi-Shariun !

Ya pude solucionarlo, solo tienes que entrar EA HELP y ahi seleccionas EA ACCOUNT, escoge un tema donde te permita hablar en el chat de EA para que soporte pueda atender tu caso ya que no todos los problemas te dejan hablar con EA en mi caso escogi que me hackaron la cuenta, inicias una insidencia y comentas que quieres desvincular tu cuenta de XBOX de la cuenta que ya esta inactiva, te haran un par de preguntas y LISTO podras vincular tu cuenta de Xbox de nuevo en tu cuenta.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"238","kudosSumWeight":7,"postTime":"2024-01-19T18:51:36.678-08:00","lastPublishTime":"2024-01-19T18:51:36.678-08:00","metrics":{"__typename":"MessageMetrics","views":2284},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message7479311AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/ea-app-general-discussion-es/145/1/Captura%20de%20pantalla%202024-01-19%20181930.png\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message7479311AttachmentNumber2\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/ea-app-general-discussion-es/145/2/Captura%20de%20pantalla%202024-01-19%202124106.png\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4178509":{"__typename":"User","id":"user:4178509","uid":4178509,"login":"hy10rivera","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-14T20:49:47.483-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4178509"},"ModerationData:moderation_data:7479312":{"__typename":"ModerationData","id":"moderation_data:7479312","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7479312":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4178509"},"id":"message:7479312","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-general-discussion-es/message:7479292/message:7479312","revisionNum":1,"uid":7479312,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-es"},"parent":{"__ref":"ForumReplyMessage:message:7479311"},"conversation":{"__ref":"Conversation:conversation:7479292"},"subject":"Re: No puedo acceder, me aparece un correo @disabled.ea.com","moderationData":{"__ref":"ModerationData:moderation_data:7479312"},"body":"

@NexusYV pero todo tu progreso y compras que hiciste, no se borraron? Osea no perdiste nada al desvincular?

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@EA_Abril ha escrito:
\n
Hola @rsuarezrascon,
\n\n
Lamentablemente, no es algo que podamos revisar desde el foro. Lo mejor en este caso es que contactes con Soporte para que puedan revisarlo directamente desde la cuenta, esto lo puedes hacer a través del chat EA Help.
\n\n
Abril.
\n

Hola @hikarii27,

\n\n

¿Has intentado seguir el enlace de la solución aceptada? ¿Tienes una cuenta de EA antigua que quizás ya haya vinculado?

\n\n

Abril.

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esta respuesta es la correcta yo igual lo solucione asi

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una pregunta te borraren todo tu progreso y compras?? tengo el mismo problema y me dicen que al desvincular perdería todo eso

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