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DiliKenzo's avatar
DiliKenzo
3 years ago
Solved

Probem mit Packs

Hallo 😊

Ich habe in Sims 4 die folgenden Packs (PDF) vor einer Weile gekauft. Als ich heute Sims 4 spielen wollte, hiess es, dass ich die Packs kaufen müsste. Eigentlich habe ich die Packs schon gekauft und deswegen weiss ich nicht wieso diese Meldung kam.

Ich würde mich sehr über eine Antwort freuen und schätze jede Hilfe 🙂

  • DarkLady1979's avatar
    DarkLady1979
    3 years ago
    @DiliKenzo bist du zu 100% sicher, dass du mit dem richtigen Konto eingeloggt bist? Verwende Mailadresse zum Einloggen, nicht Benutzername.

    Wurden die Erweiterungen, die fehlen, über Origin gekauft oder über externe Anbieter? Wenn externe, welche?

15 Replies

  • topsecret2002's avatar
    topsecret2002
    3 years ago
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    Hey mal in den bestellverlauf geschaut ob es überhaupt abgeschlossen ist das problemhatte ich gestern , bezahlung war fehlgechlagen

    @DiliKenzo  schrieb:

    Hallo 😊

    Ich habe in Sims 4 die folgenden Packs (PDF) vor einer Weile gekauft. Als ich heute Sims 4 spielen wollte, hiess es, dass ich die Packs kaufen müsste. Eigentlich habe ich die Packs schon gekauft und deswegen weiss ich nicht wieso diese Meldung kam.

    Ich würde mich sehr über eine Antwort freuen und schätze jede Hilfe 🙂

  • topsecret2002's avatar
    topsecret2002
    3 years ago
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    Also du loggst dich bei ea ein dann unter Konto dann Profil mein ich ach warte hier der Link falls ich kann xdhttps://myaccount.ea.com/cp-ui/aboutme/index und dort gibt es den bestell Verlauf, ich habe aber noch ein weiteren Tipp. Weil ich mich seit 7h mit Rum schlage und anscheinend jetzt eine Lösung hab , undzwar solltest du das Problem haben das das Spiel in der ea App und auf der Sims Home ein Pack als im Besitz angezeigt und installiert ist du es aber nicht spielen kannst bzw nutzen gehe deine Sims Ordner durch und achte auf Kürzel wie bsp: ep01 Ordner oder sp 06 das sind Abkürzung der Pack Dateien sollten die nicht bei deinem Sims Daten Ordner drin sein verschiebe sie Mal dahinein , bei mir hat es galube ich funktioniert jedenfalls hab ich mein Pack jetzt gefunden xD war unter Sims 4 Demo drin

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mit Packs","id":"message:7351127","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-4-de/category:the-sims-de/category:ea-forums-de/community:tghpe58374board:the-sims-4-technical-issues-de/message:7351127","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:3953241"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-de"},"conversation":{"__ref":"Conversation:conversation:7351127"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7351127"},"body":"

Hallo 😊

Ich habe in Sims 4 die folgenden Packs (PDF) vor einer Weile gekauft. Als ich heute Sims 4 spielen wollte, hiess es, dass ich die Packs kaufen müsste. Eigentlich habe ich die Packs schon gekauft und deswegen weiss ich nicht wieso diese Meldung kam.

Ich würde mich sehr über eine Antwort freuen und schätze jede Hilfe 🙂

","body@stringLength":"347","rawBody":"

Hallo 😊

Ich habe in Sims 4 die folgenden Packs (PDF) vor einer Weile gekauft. Als ich heute Sims 4 spielen wollte, hiess es, dass ich die Packs kaufen müsste. Eigentlich habe ich die Packs schon gekauft und deswegen weiss ich nicht wieso diese Meldung kam.

Ich würde mich sehr über eine Antwort freuen und schätze jede Hilfe 🙂

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Als ich heute Sims 4 spielen wollte, hiess es, dass ich die Packs kaufen müsste. Eigentlich habe ich die Packs schon 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Probem mit Packs","moderationData":{"__ref":"ModerationData:moderation_data:7351128"},"body":"@DiliKenzo Werden denn die Packs in der App als im Besitz 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Probem mit Packs","moderationData":{"__ref":"ModerationData:moderation_data:7351129"},"body":"

Hey mal in den bestellverlauf geschaut ob es überhaupt abgeschlossen ist das problemhatte ich gestern , bezahlung war fehlgechlagen

@DiliKenzo  schrieb:

Hallo 😊

Ich habe in Sims 4 die folgenden Packs (PDF) vor einer Weile gekauft. Als ich heute Sims 4 spielen wollte, hiess es, dass ich die Packs kaufen müsste. Eigentlich habe ich die Packs schon gekauft und deswegen weiss ich nicht wieso diese Meldung kam.

Ich würde mich sehr über eine Antwort freuen und schätze jede Hilfe 🙂

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Also du loggst dich bei ea ein dann unter Konto dann Profil mein ich ach warte hier der Link falls ich kann xdhttps://myaccount.ea.com/cp-ui/aboutme/index und dort gibt es den bestell Verlauf, ich habe aber noch ein weiteren Tipp. Weil ich mich seit 7h mit Rum schlage und anscheinend jetzt eine Lösung hab , undzwar solltest du das Problem haben das das Spiel in der ea App und auf der Sims Home ein Pack als im Besitz angezeigt und installiert ist du es aber nicht spielen kannst bzw nutzen gehe deine Sims Ordner durch und achte auf Kürzel wie bsp: ep01 Ordner oder sp 06 das sind Abkürzung der Pack Dateien sollten die nicht bei deinem Sims Daten Ordner drin sein verschiebe sie Mal dahinein , bei mir hat es galube ich funktioniert jedenfalls hab ich mein Pack jetzt gefunden xD war unter Sims 4 Demo drin

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Leider hat es bei mir nicht geklappt bzw. kann ich die packs nirgends finden. Trotzdem danke!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"141","kudosSumWeight":0,"postTime":"2023-03-12T06:58:37.958-07:00","lastPublishTime":"2023-03-12T06:58:37.958-07:00","metrics":{"__typename":"MessageMetrics","views":361},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7351135":{"__typename":"ModerationData","id":"moderation_data:7351135","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7351135":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1796560"},"id":"message:7351135","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-de/category:the-sims-de/category:ea-forums-de/community:tghpe58374board:the-sims-4-technical-issues-de/message:7351127/message:7351135","revisionNum":1,"uid":7351135,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-de"},"parent":{"__ref":"ForumReplyMessage:message:7351131"},"conversation":{"__ref":"Conversation:conversation:7351127"},"subject":"Re: Probem mit Packs","moderationData":{"__ref":"ModerationData:moderation_data:7351135"},"body":"

Ansonsten Ruf doch Mal den Kundenservice an , hast du eine Bestellbestätigung deiner Packs?

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Probem mit Packs","moderationData":{"__ref":"ModerationData:moderation_data:7351136"},"body":"@topsecret2002 als ich den Bestellverlauf durchging, war da nur das Hausputz-set und nichts 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Verwende Mailadresse zum Einloggen, nicht Benutzername.

Wurden die Erweiterungen, die fehlen, über Origin gekauft oder über externe Anbieter? 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