Dead Space 3 - Black screen on launch

[Sienikatkaisija]

Hello!
Just purchased the game. Getting a black screen on launch. Using a ultrawide 3840x1080 px screen

Did some study about the issue, some suggest changing the settings on the C:\Users\%USERNAME%\AppData\Local\EA Games\Dead Space 3\system.txt

I have this location empty. Tried to reinstall and noticed that the game generates at least the directory path on first launch but not the system.txt

[Sienikatkaisija · Accepted solution]

Hello!

I indeed had an old driver for my graphics card

Mouse-right to Update Driver Software.. Search automatically for updated driver software:

* * *

After updating I could launch the game, and the system.txt is generated which can be modified

Launching game will take 10-20 seconds from black screen to main menu

* * *

The game works now

Thank you for your support!

[EA_Barry]

@Sienikatkaisija 

If you post your Dxdiag report here, we can take a look to make sure the rest of your system meets the system requirements, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[Sienikatkaisija · Accepted solution]

Hello!

I indeed had an old driver for my graphics card

Mouse-right to Update Driver Software.. Search automatically for updated driver software:

* * *

After updating I could launch the game, and the system.txt is generated which can be modified

Launching game will take 10-20 seconds from black screen to main menu

* * *

The game works now

Thank you for your support!

[EA_Barry]

@Sienikatkaisija 

You are welcome, thanks for posting the steps you took to get back in the game!