Dead Space 2: not listed in my Origin account library

[KiRiASU]

@EA_Aljo Hi, yes, i already did that. And I think there are more games missing, redeemed from original physical retail version. Should at least all games under C:\ProgramData\Origin\LocalContent be in my library?

[EA_Aljo]

@KiRiASU 

Everything you've redeemed in Origin should be there. If none of what I've suggested works, try contacting an advisor with the instructions here.

[KiRiASU]

@EA_AljoThe games that are missing are non-german retail copies (retail keys redeemed on Origin), since I only bought uncensored versions of the games.

[EA_Aljo]

@KiRiASU 

An advisor will need to look into this for you. Please see my previous response for help with that. Thanks!

[KiRiASU]

@EA_AljoHi, I had a very helpful chat with the support yesterday and got some of my games re-registered. So the issue has been somewhat mitigated. My guess is, that, since I'm from Germany and the games that were missing were all non-german retail copies, the client doesn't "accept" them anymore. But there are obviously no problems with digital copies, though?

[EA_Aljo]

@KiRiASU 

It's possible that's the case. I assume the advisor couldn't get those games added for you?

[BeachFlowers16]

I’m having this same problem- I redeemed Dead Space 2 via Prime Gaming code a few months ago, but the game is not showing up in my Origin library. Any progress made on resolving this issue? 

[EA_Aljo]

@BeachFlowers16 

Did you try all the suggestions in this thread?

[BeachFlowers16]

Yes- I tried the suggestions mentioned and they did not work for me unfortunately. I am having the same issue Rusty mentioned earlier in thread. It appears EA committed to resolving his issue a few months ago- see image attached. Was that issue ever resolved? 

[EA_Aljo]

@BeachFlowers16 

I don't have a current update on this. It would be best to contact an advisor to see if that's still the case. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!