Can't launch Dead Space

[evgenyd922601]

When I try to launch Dead Space - black screen, and then Desktop, like nothing happend. Half year ago I played Dead space on this computer, and I change nothing since.

[EA_Illium]

@evgenyd922601 Wanted to see if this is still happening?

[evgenyd922601]

Still happining.

[EA_Illium]

Hey @evgenyd922601  would you be able to share a DxDiag with us to start taking a look into this? 

[evgenyd922601]

Here it is.

[EA_Illium]

@evgenyd922601 Apologies can you submit the report in English for us to look at, You would need to change your Windows display language to English then make the report once you have it you can revert back to your default.

[evgenyd922601]

Here.

[EA_Illium]

@evgenyd922601 I see the windows error reporting section is showing its crashing on your device, along with SWTOR and another application. Due to this here are some things to try in order to see if the game can run, please go through these and let us know if you continue to have issues. 

• Run Origin and Game As Admin (by right-clicking desktop icons and selecting 'run as admin") 
• Try Compatability settings
• Check for Windows and GPU updates 
• Clear Origin Cache 
• Reset Internet Explorer settings (this is used for Origin, even if you use another browser)
• Scan your device for any Virus or Malware
• Make Sure Origin is authorized by your Anti-virus and firewall 
• Clean Boot 

[evgenyd922601]

@EA_Illium Did all from list. Still can't launch.

[EA_Illium]

@evgenyd922601 Can you try to make a new windows admin account and see if the game will launch there?