Re: how do i submit a support ticket for apex?

by Snowsita
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how do i submit a support ticket for apex?

★★★ Newbie

I got the cross - progression prompt today to merge my PC account with my PS4 one, and now that I've done that I don't have any content from the playstation account. I'm trying to figure out how you submit a support ticket, and looking through the Help site hasn't actually helped me, as it won't let me submit a ticket and just gives me suggestions on how to "find my content" that is incredibly unhelpful since it tells me to just select the content, but the content is genuinely not there for me. 

Message 1 of 4 (4,158 Views)

Accepted Solution

Re: how do i submit a support ticket for apex?

Community Manager

Hi @kiwibugs 

 

You can create a support ticket using the following link:

 

How to use EA Help

 

However, to check was your PSN account ever linked to a separate EA account?

 

If so, please note progress and items are stored at the EA account level instead of the Platform account. To attempt to recover items and progress you will need to link it back to its original EA account if this is the case. 

 

Cheers!

 


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Message 3 of 4 (4,065 Views)

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Re: how do i submit a support ticket for apex?

★★ Novice

you can never open a ticket. EA is literally the W*orst. They do not allow you to open any kind of tickets just try to survive here and hope one day someone notices this

Message 2 of 4 (4,078 Views)

Re: how do i submit a support ticket for apex?

Community Manager

Hi @kiwibugs 

 

You can create a support ticket using the following link:

 

How to use EA Help

 

However, to check was your PSN account ever linked to a separate EA account?

 

If so, please note progress and items are stored at the EA account level instead of the Platform account. To attempt to recover items and progress you will need to link it back to its original EA account if this is the case. 

 

Cheers!

 


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 3 of 4 (4,066 Views)

Re: how do i submit a support ticket for apex?

★★★ Newbie

No you can't lol

Message 4 of 4 (3,949 Views)

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