help

by Krisz_senpai
Reply

Original Post

Accepted Solution

help

★★★★★ Newbie

Im having  a problem, i played some games on pc but i played on xbox for like 2 years and when i got the merge on my ps i got my pc account stuff even tho i was far lower lvl on pc i didnt get any of my xbox stuff help.

 

Message 1 of 3 (87 Views)

Accepted Solution

Re: help

Community Manager

Hey @Krisz_senpai,

 

Are your Xbox/PC/PS accounts all linked to the same EA account? You can check your EA account page here to check which platforms are connected and make sure those are the ones you had expected.

 

Keep in mind if the accounts were previously linked to another EA account, unlinking them will cause that progress to be lost. Progress cannot be transferred from one EA account to another.

 

Feel free to check out our guide below as well and let me know if you have further questions afterwards!

 

Now that Cross Progression is here: what you need to know

Mako.png

View in thread

Message 2 of 3 (75 Views)

All Replies

Re: help

Community Manager

Hey @Krisz_senpai,

 

Are your Xbox/PC/PS accounts all linked to the same EA account? You can check your EA account page here to check which platforms are connected and make sure those are the ones you had expected.

 

Keep in mind if the accounts were previously linked to another EA account, unlinking them will cause that progress to be lost. Progress cannot be transferred from one EA account to another.

 

Feel free to check out our guide below as well and let me know if you have further questions afterwards!

 

Now that Cross Progression is here: what you need to know

Mako.png
Message 2 of 3 (76 Views)

Re: help

★★★★★ Newbie

Yes they are linked all to the same account

 

Message 3 of 3 (63 Views)

ea-play-promo-splash

What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help