Re: Lost all progession on every system during account link.

by EA_Illium
Reply

Original Post

Lost all progession on every system during account link.

★★★ Newbie

During the cross progression account link I lost my lvl 202 character and it reset everything on both systems. (xbox & ps5) 700 coins and everything Ive bought over the last 5 years. Ive tried to contact ea but their website is a run around and they've disabled the link for the live chat and email option

Message 1 of 2 (108 Views)

Re: Lost all progession on every system during account link.

Community Manager

Hey @AShadyMan39 

 

To confirm should both the Xbox and PSN accounts be linked to the same EA account? Also, has either ever been linked to a separate EA account before? 

 

 


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 2 of 2 (69 Views)

ea-play-promo-splash

What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help