Apex

[BOBThegamer127]

Hi there, I am having issues with apex cross progression i have 3 accounts total and the one on my xbox has everything i wanna transfer onto my PC. yesterday i tried to log into that account and transfer everything over bit when i did it put me onto this level one account which i never had played apex on now i am missing both accounts and have nothing here is the what do i do???

[EA_Illium · Accepted solution]

Hey @BOBThegamer127 

Was the Xbox account ever linked to a previous EA account? If so your progress is stored at the EA account level and would be on the previous EA account, to attempt to restore your progress and items you would need to link it back to its original EA account. 

Besides that, to confirm if you started playing on a platform after the October 26 cut-off progress items would not be eligible for transfer. 

[EA_Illium · Accepted solution]

Hey @BOBThegamer127 

Was the Xbox account ever linked to a previous EA account? If so your progress is stored at the EA account level and would be on the previous EA account, to attempt to restore your progress and items you would need to link it back to its original EA account. 

Besides that, to confirm if you started playing on a platform after the October 26 cut-off progress items would not be eligible for transfer.