Accounts wrongly merged.

[hazelheart13]

My wife and I need help. For whatever reason, EA merged our two separate account together. She has her own EA account as do I. I've tried countless times to submit tickets just to have the website error when submitting. I've even tried reaching out via Social media. If anyone knows of a way to get in touch with the people who can restore her account and link it to her account. Please advise. Thanks in advance to any one for helping.

[EA_Illium · Accepted solution]

Hey @hazelheart13 

If you wish to create a support ticket for additional assistance, try clearing your browser's cookies/cache or using its incognito mode to create a ticket. 

How to use EA Help

However, to check which platforms do you and your wife play on? If possible would you be able to share your EA ID (or GamerTag or PSN ID)?

If you are both using separate platform accounts on the same EA account, when the cross-progression process hits your EA account it would have selected the highest-level account to become the main account. 

Cheers!

[EA_Illium · Accepted solution]

Hey @hazelheart13 

If you wish to create a support ticket for additional assistance, try clearing your browser's cookies/cache or using its incognito mode to create a ticket. 

How to use EA Help

However, to check which platforms do you and your wife play on? If possible would you be able to share your EA ID (or GamerTag or PSN ID)?

If you are both using separate platform accounts on the same EA account, when the cross-progression process hits your EA account it would have selected the highest-level account to become the main account. 

Cheers!