city living

by MGJRLQ
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Original Post

city living

★★★ Newbie

i play sims 4 on xbox and i bought city living yesterday, and it was playable yesterday but im trying to play it today and it says its undownloaded content. i have looked around my xbox settings, game settings, game store, everywhere and theres nothing that suggests i can install it again.

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Re: city living

★★★ Newbie

i repurchased it a minute or so ago and it says its taking over an hour to install. whats going on??

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Re: city living

Community Manager

Hi there @MGJRLQ,

 

Were you previously game sharing with anyone, or did you purchase City Living on your own account and then have to re-purchase it again? Please look over your purchase history on your console to verify if you had previously owned this pack.

 

If you had purchased this previously and you just purchased it again, you'll want to get in touch with Xbox support so they can look over your account with you and see what's happened with this transaction. 

 

As for slow download speeds, that's typically related to your connection, the steps here should help improve that:

  • Please run through the connection guide here 
  • Try all the steps in this guide from Xbox
  • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 

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