Common Problems, Read This Before Posting! [ Edited ]

[EA_Francois]

The best method to reach our game advisors.

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

Hope this helps!

[JoeVILE]

When I try launching C&C Gen ZH, it continuously pops up with a "MISSING CD" error. I was able to run it once before, but now it says it even when I run the game as admin. Anyway I can get help with this? Thanks.

[null]

I can't find anyway how to fix this issue I"m having.

I bought the collection of all the C&C. I specifically want to play Tiberian 4: twlight.

I login my user and password correctly. Then it asks to put in the key to register. I do so and it says its already in use. Sounds to me like Origin and the EA launcher for the game aren't in sync. Both Origin and EA has the same login for me so I'm not sure whats wrong. Again no where EASY to find how to fix this. So if anyone can repost some help here would be awesome.

[LayOnHoodz]

ZERO HOUR

Registry is corrupt and has been altered

How to fix:

1. Open the Registry Editor by typing "regedit" at the bottom of the start menu, in the search box ( windows 7)
2. navigate to: HKEY_LOCAL_MACHINE -> SOFTWARE -> Electronic Arts -> EA Games -> Generals]-> ergc
3. check that your product key is shown there as a value for REG_SZ
4. copy and paste your product key to: HKEY_LOCAL_MACHINE -> SOFTWARE -> Electronic Arts -> EA Games -> Command and Conquer Generals Zero Hour -> ergc

tip: you can get your product key by opening up Origin -> My Games -> Generals -> info window

//

[Windows 7 64-bit] Zero Hour crashing to desktop after playing a couple of minutes, error message "Serious Error"

crash log might look something like this:

Release Crash at Fri Jul 19 10:51:25 2013
; Reason Uncaught Exception in GameEngine::update

Last error:
Exception is access violation
WinMain at 401720
Error code: EXCEPTION_ACCESS_VIOLATION
Description: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Access address:00000000 was written to.

Stack Dump:
<Unknown>(-1) : <Unknown> 0x699C0A4A
<Unknown>(-1) : <Unknown> 0x652C2DB6
<Unknown>(-1) : <Unknown> 0x652C2F07
<Unknown>(-1) : <Unknown> 0x652C2BCB
<Unknown>(-1) : <Unknown> 0x6529045C
<Unknown>(-1) : <Unknown> 0x652894C8
<Unknown>(-1) : <Unknown> 0x0080191D
<Unknown>(-1) : <Unknown> 0x0A832924
<Unknown>(-1) : <Unknown> 0x0073CA30

Details:
Register dump...
Eip:699C0A4A Esp:0018E628 Ebp:0018E634
Eax:00000000 Ebx:000FF7CF Ecx:0000004E
Edx:00001FEF Esi:10880020 Edi:00000000
EFlags:00010203
CS:0023 SS:002b DS:002b ES:002b FS:0053 GS:002b
EIP bytes dump...

Bytes at CS:EIP (699C0A4A) : 66 0F 7F 07 66 0F 7F 4F 10 66 0F 7F 57 20 66 0F 7F 5F 30 66 0F 6F 66 40 66 0F 6F 6E 50 66 0F 6F

Current stack:

How to fix:

1. Go to C:\Program Files (x86)\Origin

2. delete IGO32.dll

tip: before deleting it, make a backup of it

[jray13351]

I KEEP GETTING AN ERROR MESSAGE THAT READS "UNABLE TO SET VIDEO MODE" FOR ANY OF THE COMMAND AND CONQUER GAMES IN THE ULTIMATE COLLECTION I JUST PURCHASED

I have tried everything in this forum except installing the unofficial patch. When I attempt install the patch, it tells me that it can't find the game folder even though I have selected the game folder in the options. 

Kind of upset that it didn't say that these games weren't compatible with windows 7 before I purchased the pack... 

[dabhand2]

It is actually compatible with Windows 7.

Not compatible with everyone's hardware and software setups, thats totally different.

[Gromito]

When i install GenTool to play Generals in widescreen and start the game it loads for few seconds just before the EA intro finishes the game closes itself without any error. Tried the thing with options.ini in documents etc 

[roader73]

I have installed ultimate collection but it will not play message........missing file ssleay32.dii".

[Pinchy-Skree]

When I try to run Zero Hour or the Zero Hour Worldbuilder I get "Please insert the first game CD"

I managed to run the game ONCE before this happened.

http://img33.imageshack.us/img33/7364/9ycv.png

I find it really sad the post tool here has no image option.

[perentiex]

I had the same problem but now it won't launch at all!