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Salve, 

É da parecchi giorni che non riesco più ad accedere online al client di Origin. Il messaggio di errore é sempre lo stesso \" Accesso online non disponibile al momento\". Riesco ad inserire le credenziali e sembra inizialmente andare ma poi in realtà rimane in un caricamento infinito. Ho provato già tutte le soluzioni proposte in discussioni precedenti, ma niente non riesco a risolvere questo problema.  

Qualcuno sa come poter risolvere questo problema? 

Premetto che ho un Mac, quindi alcune soluzioni proposte in altre discussioni non ho potuto provarle.

grazie in anticipo,

Carmen 

","body@stringLength":"885","rawBody":"

Salve, 

É da parecchi giorni che non riesco più ad accedere online al client di Origin. Il messaggio di errore é sempre lo stesso \" Accesso online non disponibile al momento\". Riesco ad inserire le credenziali e sembra inizialmente andare ma poi in realtà rimane in un caricamento infinito. Ho provato già tutte le soluzioni proposte in discussioni precedenti, ma niente non riesco a risolvere questo problema.  

Qualcuno sa come poter risolvere questo problema? 

Premetto che ho un Mac, quindi alcune soluzioni proposte in altre discussioni non ho potuto provarle.

grazie in anticipo,

Carmen 

","kudosSumWeight":1,"postTime":"2023-06-23T10:56:10.897-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message9860804AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/origin-for-mac-it/309/1/WhatsApp%20Image%202023-06-23%20at%207.31.14%20PM.jpeg\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:problemi tecnici","text":"problemi tecnici","time":"2019-09-10T12:30:14.694-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:9860804_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":798},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Salve,  É da parecchi giorni che non riesco più ad accedere online al client di Origin. 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\" Accesso online non disponibile al momento\" Client Origin","moderationData":{"__ref":"ModerationData:moderation_data:9860805"},"body":"@CarmenCellini Ciao, io ho appena contattato l'assistenza e mi hanno risolto il problema. Mi hanno fatta andare su questo sito:https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/#origin-mac Devi cliccare su \"Reset Origin Tool\" Ti indirizzerà su una nuova pagina. Clicca su \"Download the test Origin tool\" e segui attentamente le brevi istruzioni che ci sono scritte. Fai questi passaggi con Origin chiuso, ad un certo punto sarà il programma stesso che te lo aprirà e dovrai inserire le credenziali.
Spero di esserti stata d'aiuto! 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2023-06-23T12:58:04.811-07:00","lastPublishTime":"2023-06-23T12:58:04.811-07:00","metrics":{"__typename":"MessageMetrics","views":776},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9860806":{"__typename":"ModerationData","id":"moderation_data:9860806","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9860806":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4696187"},"id":"message:9860806","entityType":"FORUM_REPLY","eventPath":"category:archive-2025/category:archive/community:tghpe58374board:origin-for-mac-it/message:9860804/message:9860806","revisionNum":1,"uid":9860806,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:origin-for-mac-it"},"parent":{"__ref":"ForumReplyMessage:message:9860805"},"conversation":{"__ref":"Conversation:conversation:9860804"},"subject":"Re: \" Accesso online non disponibile al momento\" Client Origin","moderationData":{"__ref":"ModerationData:moderation_data:9860806"},"body":"

Ciao ☺️ grazie mille, purtroppo ho provato, ma continua ad rimanere così. 

non capisco come mai 😭😭

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ho provato di tutto 😭😭  non so quante volte ho disinstallato. Vediamo come andrà a finire, ho finito le cose da provare! 

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Ciao @CarmenCellini e @K-Mirea-K!

\n\n

Per questo problema, un passo potrebbe essere la rimozione di eventuali Mods. 

\n\n
Se ne hai, rimuovile dalla cartella in cui si trovano, incollale sul Desktop, e ripara il gioco.
\n
 
\n
Fatto questo, lancia The Sims 4, e vedi se senza quei contenuti extra lo schermo bianco scompare e ti lascia accedere al gioco!
\n
 
\n
Facci pure sapere! 
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Poichè non abbiamo ricevuto ulteriori repliche, procediamo a considerare questo topic concluso.

\n\n

Il thread rimane comunque a disposizione (così come i Forum), in caso di bisogno.

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