@txman4462
The problem is that the "or higher" refers to higher versions of DirectX 8/9, not higher versions of DirectX beyond 9. The game can't actually use the DirectX 10/11/12 that is installed on windows machines by default nowadays.
The solution is simple; install DirectX 9:
- Download the DirectX Redistributables package from June 2010. Be sure to uncheck any other junk they want to add to it. It should be a file called "directx_Jun2010_redist.exe".
- Run the downloaded file. It'll ask for a folder to unpack in. Make a new folder somewhere on your disk and unpack it there. It doesn't matter where you unpack it; it can be deleted afterwards anyway.
- Go to the folder where you told it to extract.
- Find "DXSETUP.exe", and run that to install the missing components.
- After the installation finished, delete the folder you unpacked everything in.
Since this is a completely separate thing, it will not interfere with your installed higher-version DirectX.
If this does not help, look in your install folder for a file called "dbghelp.dll". Apparently it's some library that was used in testing the game, but it stayed behind by accident, and it is known to cause this issue. Simply deleting the file should fix the issue.
Like a lot of people helping out around this place, I am a volunteer, not an EA employee. I'm just here to help. If my answer helped you, please give XP. And if an answer solved your problem, be sure to accept it as solution.
I will not help with game questions sent as private messages; those questions belong on the boards where everyone can see my answers.
