Re: Red Alert 3: Can't play online

by placento
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Original Post

Re: Red Alert 3: Can't play online

★★★ Newbie

Same problem! Yesterday it was going nice! Now I cant log in online......  Frown I have send a email to their support but it says! Give us 14 days to solve this!!!!!!!!! OMG

Message 11 of 69 (4,733 Views)

Re: Red Alert 3: Can't play online

★★★ Newbie

Got a reply.... take a look, after I explained everything this is what I get

Unfortunately I do not have enough information to properly diagnose your system's issue. If you would like to go the help.ea.com and setup a click to call back, one of our phone advisors would love to contact you as soon as possible with information on how to handle your problem.    

Message 12 of 69 (4,727 Views)

Re: Red Alert 3: Can't play online

★★★ Newbie

just see how long can EA fix it =_=

Message 13 of 69 (4,755 Views)

Re: Red Alert 3: Can't play online

★★★ Newbie

help.ea.com had nothing about this =_=

Message 14 of 69 (4,754 Views)

Re: Red Alert 3: Can't play online

★★ Novice

I have the same problem

Message 15 of 69 (4,744 Views)

I cant login in ...

★★★★ Apprentice

In game C&C Red Alert 3 i cant login in ... I see "The account was not found". I buy game on steam

Message 16 of 69 (1,485 Views)

Re: Could not connect to Red Alert 3 Online.

★ Novice

So after a month of back and forth with EA support still no solution. They got me to run some diagnostics programs.


"You are actually experiencing quite a bit of connection loss and slowness, later in your connection path to us. Because this is before you even get to our server, there really isn't a whole lot that I can help you trouble shoot with." -EA Customer Experience


It seems they cant find a way to solve this problem. They recommended I get in touch with my ISP but that cant be the problem as my housemate can play just fine. My ticket is now closed.
Im getting a new laptop in about a month, if the problem goes away I'll update this.

Message 17 of 69 (2,204 Views)

Re: Red Alert 3: Can't play online

★★★ Newbie

They still didn't fixed the problem? I still can't login with the same error...

Message 18 of 69 (4,649 Views)

Re: Red Alert 3: Can't play online

★★★ Newbie

My Russiam Bear find a solution.
Enter Ea ID with nombers like this:
890012

Message 19 of 69 (4,613 Views)

Re: Red Alert 3: Can't play online

★★★ Newbie

Same here.  Specified account or subaccount..........

Nice to know im not the only one but bad I can't play.

 

WAITING......

Message 20 of 69 (4,596 Views)