Command and Conquer Ultimate Collection won't launch in Origin

[mleppelman]

running windows 7 and this did not fix the problem for me.  all that happens when I try to run the program is it opens the folder where the files are located.

[Nyerguds]

@mleppelman

You're running the wrong item.

All games in the collection are separate items in your games list. The only item in there with the actual C&C Ultimate Collection cover art is not a game; if you look at the item's details you will see it is the collection's bonus material. It isn't supposed to launch anything, it just opens the folder containing that bonus material.

So just find the separate games in your games list, and install and play them separately.

[kostasael3]

On win 10?

[susshiman]

this fix does not work I have tried every thing the game loads it does EA games but it does not say it the sound is gone and then it goes to the intro and that has no sound and after the intro it goes black and I have to close it down it also says that its not responding so how do  I fix that?????

[Nyerguds]

@susshiman

Try looking at the other patches and solutions mentioned in this thread and others like it on the forum...

[SuperMario6464]

Hi everyone. I too purchased the ultimate collection on origin and also after having issues with TS i found the FunkyFresh TS Patch you mentioned. The problem i'm having is when installing the patch it says unable to close all applications, but i do not know which ones its referring to. Any advice please. Thank you.

[Nyerguds]

@SuperMario6464 

When in doubt, restart your PC so you're sure nothing is running that may be using the files.

[JaaSeeM]

this is what I received from EA support:

Chat started at 11:49 PM
Thank you for contacting EA HELP, my name is Jini, may I start with your first name please?
Jini
jasem
Hello Jasem, nice to meet you. Hope you are doing well today. As I can see you are contacting us regarding Command and Conquer: The Ultimate Collection. Please explain your concern, I'll be glad to assist you.
Jini
the game won't lunch after installation
This should not have happened if you are facing launching issue & we never want our customer's to be frustrated because of such issues and we always strive our best to help the player out. Please don't worry I will try every possible way to fix your issue.
Jini
11:51 PM
great
I have windows 10, 64 bit
To investigate your launching issue , I will immediately check the detail and I will also discuss with my specialist team if required. For that I need few details from you, would that be fine?
Jini
sure
11:52 PM
Thank you for permission.May I know your registered email address which is linked with Ea account , so that I can pull up your account?
Jini
*******
11:53 PM
Thank you for the detail. Please allow me moment while am pulling up your account details.
Jini
sure
11:54 PM
Thank you so much for waiting with us. I really appreciate your patience.
Jini
11:58 PM
ok
May I know are you getting any error message?
Jini
no
Thank you for confirming.
Jini
as soon I launch the game I get back to origin application
11:59 PM
I have investigated the issue and would like to inform you that some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.
Jini
12:01 AM
great so untill your team find a solution , kindly cancel thew purchase. I request a refund
12:03 AM
Alright, please allow me a minute to check for the refund option. 😃
Jini
sure
12:04 AM
Thank you so much for waiting with us. I really appreciate your patience.
Jini
12:08 AM
ok
12:08 AM
May I know did you played the game?
Jini
12:12 AM
no
12:12 AM
Alright thanks for the confirmation.
Jini
12:14 AM
u welcom
12:15 AM
Your account security is important to us, I just sent a 6 digit numerical code in your email. Please share it to me in-order to verify your account ownership.
Jini
12:16 AM
ok
12:17 AM
Please do share the code.
Jini
12:18 AM
*******
12:18 AM
I have checked for the refund option and even consulted with the team as of now we are unable to initiate the refund as we are not able to get the option. The request is out of eligibility. For any details you can check the link:
https://help.ea.com/en/help/account/returns-and-cancellations/
Jini
12:20 AM
why ?
I have shared the link you can go through it.
Jini
yes I went through it, it says I'm eligible for refund
12:24 AM
As I shared we are not getting the option as it's out of the eligibility policy.
Jini
under what's refundable, It say: You may return eligible EA full game downloads (PC or Mac) and participating third-party titles purchased on Origin for a full refund.
Within 14 days from the day you bought it, if you have not launched the game.
I even have consulted with my team and they have denied the request.
Jini
I can't take this for an answer
either you tell me why I'm not eligible or initiate the refund
12:29 AM
As the request is not under the eligibility policy as per the link also. We are unavailable with the option.
Jini
May I know where in you link it say so ?
12:35 AM
I let you know
you know as soon as you download the game G3 option removes as per my experience
You know what?
If you would be able for the refund, the refund option is seen automatically and we do not take jiffy to do it for you
We are here to help you
And we are providing your correct information
12:40 AM
Hope you can understand our limitation. had it been possible from our end, I would have done it for you without wasting your time
Apart from this, is there anything else I may help you with?
Jini
12:41 AM
yes, direct me to some one that can help
12:44 AM
We are on the same page and we are using same tool
You will get same information
Let me discuss this case with our supervisor
12:45 AM
Thank you. I have discussed the issue with my superiors and I really apologies for the inconvenience caused to you, but are unable to initiate the refund.
Jini
12:50 AM
can you confirm that I have technical reasons withen EA's control that prevented me to play the game ?
12:51 AM
It's an on-going issue that not eltting many players to play the game it's not only you how facing the issue and the team is working on it to fix this issue ASAP.
Jini
yes or no ?
12:52 AM
It's a technical issue but not only for you.
Jini
12:54 AM
I understand, but you selled a game that can't be played on a PC for a technical reason a s you explained. yes ?
It can be played but we having some issue to launch the game not all the game but few in the collection.
But as it's effecting launching of the game we have announced it as on-going issue. And reported the issue to our team.
Jini
12:57 AM
actually all of them won't launch, I've tried them all. thus I'm eligable for a refund as per the great game guarantee, under the case where the game can't be played for EA's technical reasons , where the period of 24 hours of the first launch can be extended to be 72 hours.
12:59 AM
and now I have 42 hours remaining
1:02 AM
Just a last try.
Jini
1:06 AM
ok
I have tried all the possible ways I could try my best, but it's a clear denial that we can't process the refund.
Jini
1:14 AM
then I'll be contacting Federal Trade commission to take this seriously.
this transcript has been saved
Alright.
I apologize, but as we are not trained legal professionals, we will be unable to provide any further assistance with this issue. We do not have any contact information for our Legal Department, but any questions or comments of a legal matter should be handled by asking your legal counsel to contact the EA Legal Team. Your legal counsel should be able to obtain this information for you and further assist you in this issue.
Jini

[W1sh_Sama]

I have the same problem but with C&C RA3, I tried all provided solutions and yet it doesnt work (win10). Blocked rule in firewall, even removed all rules mentioning RA3, reinstalled RA3, repaired files, rebooted PC, rebooted origin, tried to run both as an admin, tried to run RA3 with compatibility mode (with every version there is), disabled "origin in game" and added the -w to command line - The game WONT start. There's not even slightest move, RA3 process doesnt even start (nor does it show in task mngr), most "action" with this was that after hitting "play" in origin, it minimalised it and shown again after 1sec

Any other solutions?

[mrtnptrs]

@W1sh_Sama and @JaaSeeM This workaround should fix the problems you are having with this known issue that the games of the Ultimate Collection won't start. This workaround will work till EA releases a permanent fix: https://answers.ea.com/t5/C-C-The-Ultimate-Collection/Can-t-launch-C-amp-C-The-Ultimate-Collection-g...