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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

by 505243267
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

[ Edited ]
★ Apprentice

@mrtnptrs 

What's your origin version number?

And did you apply any patch to these games (like bibber's fixed launcher)? 

 

My games will not launch with origin 10.5.60 or 10.5.61. 

Some patches will allow you to launch the game without origin. 

Message 81 of 224 (8,765 Views)
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

★★ Guide

@505243267 I used the repair option to make sure bibber's fixed launchers weren't installed. My Origin version is 10.5.61.37414 - 758310.

Message 82 of 224 (8,754 Views)
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

Hero

@mrtnptrs  can u show us ur Dxdiag txt-log for info?



Я тут не работаю, а пытаюсь помогать таким как я...I don't work here, but just trying to help gamers like me...
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Fire Breathing Dragon
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

[ Edited ]
★ Apprentice

Another workaround: 

  1. Change Language for non-Unicode programs to English (United States). OR tick "Beta: use unicode utf-8 for worldwide language support"
  2. Reboot. 

See 83# for detailed instruction. 

Message 84 of 224 (9,078 Views)
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

[ Edited ]
★★ Guide

@505243267So, you mean changing the Windows-language to English (US)? That could be right as I am Dutch, but also have my system set to English (US.) Can others that have the problem confirm if this fixes their problem? Then EA may know better where to look for.

 

@MADrag0n DXDiag can be found in the attachments.

 

Edit1: I can say that setting the language of Windows to Dutch does not cause any problems with launching RA2 or RA3. 

Edit2: Also setting the Origin-language to Dutch, doesn't cause any launch problems with those games for me.

Edit3: So, from what language did you switch to English (US) to fix your issue? If you go back to your original chosen language, does the problem then occur again? 

Message 85 of 224 (9,056 Views)
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

[ Edited ]
★ Apprentice

@mrtnptrs 

Detailed instruction: 

  1. Go to Control Panel (the desktop version). 
  2. Clock and Region.
  3. Region.
  4. Click on the Administrative tab on the top.
  5. Under Language for non-Unicode programs, select the button Change system locale, then select English (United States) or tick Beta: use unicode utf-8 for worldwide language support
  6. Restart your computer.

There's no need to change your operating system or origin's language. 

 

EDIT: Maybe you can choose other language in step 5, but Chinese (Simplified, China) will cause the issue. Other east Asia language may also cause the issue. 

 

EDIT 2: EA should fix this ASAP as all of the workarounds have some side effects. Some program will not show east Asian characters correctly if you change system locale. Red Alert 2 will have disordered display if you tick Beta. You must stay offline if you use old version of origin. 

Message 86 of 224 (9,048 Views)
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

[ Edited ]
★★ Guide

@505243267 Ok, but that was already set to Dutch for me. So, that doesn't seem to be the issue here. If you revert the language change (like I told you in my late edits of my last message haha), does your problem re-occur then?

 

Ok, I will try other languages!

 

Edit: Yes, the problem occurred also at my side when following your instructions: You press play, it seems to do something and then the play-button becomes orange again. Nice catch @505243267 !

 

These are the reproducing steps! They will cause the problem and not resolve it. Thus don't follow these instructions please! Follow the instructions in the post above from @505243267 

  1. Go to Control Panel (the desktop version). 
  2. Clock and Region.
  3. Region.
  4. Click on the Administrative tab on the top.
  5. Under Language for non-Unicode programs, select the button Change system locale, then select Chinese (Simplified, China)
  6. Restart your computer.
  7. Start the game: issue occurs!

Hopefully EA Origin-team can now fix the issue now they better know what the cause is. Assuming this is the single cause that causes everyones problem.

Message 87 of 224 (9,042 Views)
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

[ Edited ]
Hero

I can confirm that changing language for non-Unicode programs to English (United States) helped me! @505243267  Thanks for another solution!

 

@EA_Kent  U can take this new info for the dev.



Я тут не работаю, а пытаюсь помогать таким как я...I don't work here, but just trying to help gamers like me...
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Fire Breathing Dragon
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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

Community Manager

Thanks for the heads-up! I will pass that along. Thumbs up

 

 

/Kent

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Re: Can't launch C&C:The_Ultimate_Collection games after 24.01.2020 (unified

★ Novice
@EA_Kent
I can't start any game and don't report an error
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